URGENT: Customer Service Representative ( CSR ) - McKinley, Taguig

HCL Technologies Philippines Inc; Taguig; On-site; PHP 223,000 - 357,000; Full time

Job summary

HCL Technologies Philippines Inc is seeking a Customer Service Representative to respond to customer inquiries and handle complaints in English. The role emphasizes real-time voice interactions, following scripts, and providing clear resolution options.

Onsite work is required at Mckinley Hills, Taguig, with night shift availability. The successful candidate will possess strong English communication, multitasking ability, and a commitment to professional ethics in a diverse workplace, enabling

Qualifications

• Verbal and written English proficiency.
• 1 year CSR experience (advantage).
• Onsite work in Taguig.
• Night shift availability.
• Professional ethics and a diverse workplace.
• Ability to operate in a fast-paced environment.
• Ability to view issues from multiple perspectives.
• Comfort with a diverse environment.
• SL is convertible into CASH.

Responsibilities

• Responds to telephone inquiries and complaints using scripts and procedures.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Informs customers about services available and assesses customer needs.

Skills

English communication

Customer service

Multitasking

Time management

Interpersonal skills

Relationship building

Job description

Responsible for responding to customer inquiries and complaints. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.

Major Responsibilities:

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs

Qualifications

• Good verbal and written English communication skills.
• Minimum of 1 year Customer Service Representative experience (Advantage Only)
• Amenable to work pure work onsite in Mckinley Hills, Taguig City
• Amenable to work Night Shift / Graveyard Shift
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excels at operating in a fast pace, community environment
• Ability to look at situations from several points of view
• High comfort level working in a diverse environment
• SL is convertible into CASH

Primary Skillset Needs

Minimum Requirements:

• Strong organizational, time management and follow up skills – ability to multitask.
• Ability to assess issues for swift problem resolution.
• Excellent customer service, interpersonal and communications skills – fluent in English
• Ability to build and maintain relationships.

Day 1 HMO benefits w/ 3 FREE Dependents

• Group Life Insurance for Employee
• 5,000 Medicine Reimbursement for employee.
• 15% night differential pay
• SL is convertible into CASH