Customer Service Representative ( CSR ) - McKinley, Taguig (DAY 1 HMO)

HCL Technologies Philippines Inc; Taguig; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Day 1 HMO with 3 dependents

Group Life Insurance

Medicine Reimbursement

Night differential (15%)

Cash conversion option

Job summary

HCL Technologies Philippines Inc in Taguig is seeking a Customer Service Representative to respond to inquiries and resolve complaints in real-time, using fluent English. You will gather information, log calls and guide customers to appropriate solutions.

The role is onsite at McKinley Hills, Taguig, with night shift availability and benefits such as Day 1 HMO and life insurance. Excellent communication and multitasking skills are essential.

Qualifications

• Good verbal and written English communication skills.
• Minimum 1 year Customer Service Representative experience.
• Amenable to work onsite in McKinley Hills, Taguig.
• Night Shift / Graveyard Shift availability.
• Excellent customer service and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to assess issues for swift resolution.

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts.
• Gathers information, researches and logs customer calls.
• Communicates options for resolution in a timely manner.
• Informs customers about services and assesses needs.

Skills

Good verbal and written English

Customer service

Night shift availability

Multitasking

Issue resolution

Job description

Responsible for responding to customer inquiries and complaints. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.

Major Responsibilities:

• Responds to telephone inquiries and complaints using standard scripts and procedures

• Gathers information, researches/resolves inquiries and logs customer calls

• Communicates appropriate options for resolution in a timely manner

• Informs customers about services available and assesses customer needs

Qualifications

• Good verbal and written English communication skills.

• Minimum of 1 year Customer Service Representative experience (Advantage Only)

• Amenable to work pure work onsite in Mckinley Hills, Taguig City

• Amenable to work Night Shift / Graveyard Shift

• A demonstrated commitment to high professional ethical standards and a diverse workplace

• Excels at operating in a fast pace, community environment

• Ability to look at situations from several points of view

• High comfort level working in a diverse environment
  

Primary Skillset Needs

Minimum Requirements:

• Strong organizational, time management and follow up skills – ability to multitask.

• Ability to assess issues for swift problem resolution.

• Excellent customer service, interpersonal and communications skills – fluent in English

• Ability to build and maintain relationships.

Day 1 HMO benefits w/ 3 FREE Dependents

• Group Life Insurance for Employee

• 5,000 Medicine Reimbursement for employee.

• 15% night differential pay

• SL is convertible into CASH