Customer Service Representative - Mckinley West, Taguig

HCL Technologies Limited; Manila; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Medicine reimbursement

Job summary

HCL Technologies Limited in the Philippines is seeking a Customer Service/Technical Support-oriented representative for 100% onsite work at Lawton Avenue, McKinley West, Taguig. The role emphasizes accurate information delivery, SLA adherence, and independent issue resolution with strong communication.

The ideal candidate has customer service or BPO exposure, can work night shifts, and thrives in a diverse environment, using MS Office to document and resolve inquiries efficiently.

Qualifications

• Excellent verbal and written communication, able to resolve inquiries with clarity.
• Experience in customer service or technical support is advantageous.
• Comfortable working in a diverse environment and night shifts.
• Proficient with standard office productivity tools and information gathering.

Responsibilities

• Responds to customer inquiries via phone, email or chat using scripts and procedures.
• Gathers information, researches issues, logs calls, and provides timely resolutions.
• Presents available options for resolution and assesses customer needs.
• Keeps customers informed about services and maintains SLA quality.

Skills

Communication skills

Customer service experience

Diversity & adaptability

Critical thinking

Tools

Microsoft Office

Job description

• 5,000 Medicine Reimbursement for employee.
• SL is convertible into CASH

Requirements

i. Having Customer Service Representative / Technical Support experience in BPO is an ADVANTAGE only

iii. Must be amenable for 100% work onsite (Lawton Avenue, Mckinley West Taguig City ) & Night Shift schedule

iii. Good communication Skills

Role, Purpose, and Scope

To provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA, Able to comprehend the request of the customer and meet the quality standard

Major Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, research/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs

Background, skills, experience and qualifications

A demonstrated commitment to high professional ethical standards and a diverse workplace

High comfort level working in a diverse environment

• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Excellent communication skills, both verbal and written
• Excels at operating in a fast pace, community environment
• Ability to look at situations from several points of view
• Persuasive with details and facts.