URGENT! Customer Service Representative (MOA, Pasay)

HRTX; Pasay; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service company is urgently hiring for the role of Customer Service Representative in Pasay. The role involves assisting customers with their inquiries via calls, emails, and chats, ensuring high satisfaction and efficient issue resolution. Candidates are expected to have strong communication skills and a professional attitude. Experience in customer service is preferred.

Qualifications

• Customer service experience is preferred.
• Ability to handle multiple inquiries simultaneously.
• Familiarity with CRM software is a plus.

Responsibilities

• Handle inbound and outbound calls, emails, or chats.
• Provide accurate information to customers.
• Resolve customer issues efficiently.
• Document customer interactions in CRM systems.
• Process orders, returns, and refunds.
• Follow up to ensure issue resolution.

Skills

Excellent communication skills

Problem-solving abilities

Empathy and professionalism

Job description

URGENT!! Customer Service Representative (MOA, Pasay)

Job Openings URGENT!! Customer Service Representative (MOA, Pasay)

About the job URGENT!! Customer Service Representative (MOA, Pasay)

Handle inbound and outbound calls, emails, or chats to assist customers with inquiries, concerns, or complaints.

Provide accurate information regarding products, services, billing, and policies.

Resolve customer issues efficiently and professionally, ensuring high customer satisfaction.

Document customer interactions and transactions in CRM or internal systems.

Process orders, returns, refunds, and other account-related requests.

Follow up on customer interactions to ensure issue resolution.

Meet performance metrics such as quality, customer satisfaction (CSAT), first-call resolution (FCR), and average handling time (AHT).

Collaborate with internal departments to escalate complex issues when necessary.

Stay updated on product knowledge, process changes, and company policies.

Maintain a positive, empathetic, and professional attitude toward customers at all times.