Customer Service Representative in MOA (Sales)

Concentrix; Pasay; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading customer service company in the Philippines is seeking customer service representatives to respond to inquiries and assist customers with product selection. Candidates should have a Bachelor’s degree and excellent communication skills. The role involves collaborating with the team to achieve sales targets and ensuring customer satisfaction. Ideal for individuals with a positive attitude and a customer-oriented mindset, this opportunity is suitable for those with less than 1 year of experience.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• Less than 1 year of experience.
• Positive attitude and customer-oriented mindset.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Assist customers with product selection and provide detailed information about sales and promotions.
• Resolve customer complaints and issues effectively ensuring high levels of customer satisfaction.

Skills

Excellent communication skills

Interpersonal skills

Basic sales knowledge

Education

Bachelor’s degree in a relevant field

Job description

Description

• Respond promptly to customer inquiries via phone, email, or chat.
• Assist customers with product selection and provide detailed information about sales and promotions.
• Resolve customer complaints and issues effectively ensuring high levels of customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to achieve sales targets.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Less than 1 year.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Basic sales knowledge and ability to assist in upselling.
• Qualities and Traits: Positive attitude and a customer-oriented mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks.