Policy & Customer Care Specialist II

QBE Insurance Group; Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

QBE Insurance Group is seeking a Policy Support Officer II located in Manila, Philippines. In this role, you will provide customer service support by answering inquiries and assisting with product and policy questions.

You will also operate a switchboard and support various business areas with administrative tasks. The ideal candidate possesses experience in a call center environment and holds a tertiary degree or equivalent.

Qualifications

• Some relevant work experience is necessary.
• Call center experience in insurance or banking is preferred.
• Billing experience with increasing levels of responsibility is preferred.

Responsibilities

• Provide customer service support via phone and email.
• Ensure 100% regulatory compliance with industry codes.
• Manage premium objections during policy renewals.
• Process calls and emails related to products efficiently.

Skills

Analytical Thinking

Communication

Critical Thinking

Customer Value Management

Data Entry

Insurance Underwriting

Managing performance

Problem Solving

Regulatory Compliance

Stakeholder Management

Education

Tertiary Degree or equivalent

Job description

QBE Insurance Group is seeking a Policy Support Officer II located in Manila, Philippines. In this role, you will provide customer service support by answering inquiries and assisting with product and policy questions.

You will also operate a switchboard and support various business areas with administrative tasks. The ideal candidate possesses experience in a call center environment and holds a tertiary degree or equivalent.