Operations & Process Improvement Analyst

QBE Group Shared Services Centre; Philippines; On-site; PHP 335,000 - 670,000; Full time

Job summary

QBE Group Shared Services Centre in the Philippines is seeking an Administrative Support Specialist to help develop and maintain process documentation and support project initiatives.

The role involves analyzing agency and broker requests, performing UAT and PIV testing for system changes, onboarding new hires, and ensuring accurate data processing while delivering excellent customer service to internal teams.

Qualifications

• Tertiary degree or equivalent combination of education and work experience.
• Completed relevant administrative qualifications.
• Some experience in an Administrator role.
• Some experience with project management tools.

Responsibilities

• Develop consistent processes by collaborating with business units to drive improvements.
• Perform UAT and PIV testing for application system changes.
• Onboard and train new hires on agency/broker management practices.
• Resolve system issues related to agency data entry and inquiries.
• Review client requests and provide analysis for processing contracts.
• Communicate with agents and field representatives to ensure service quality.
• Maintain filing systems and administer office supplies.
• Monitor project delivery activities including time, budget, scope and quality.

Skills

Adaptability

Communication

Critical Thinking

Customer Service

Document Management

Office Administration

Prioritization

Meeting Management

Risk Management

Team Collaboration

Education

Bachelor's degree or equivalent

Tools

Project management tools

Job description

QBE Group Shared Services Centre in the Philippines is seeking an Administrative Support Specialist to help develop and maintain process documentation and support project initiatives.

The role involves analyzing agency and broker requests, performing UAT and PIV testing for system changes, onboarding new hires, and ensuring accurate data processing while delivering excellent customer service to internal teams.