Policy Issuance & Admin Specialist

QBE Group Shared Services Centre; Cebu City; On-site; PHP 180,000 - 240,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City seeks a dedicated customer service and policy administration professional to support email and phone inquiries, manage policy documents, and coordinate with the Policy Admin Team.

Your role will include processing transactions, ensuring accuracy, and maintaining strong stakeholder relationships while upholding regulatory guidelines and quality standards.

Qualifications

• Tertiary degree or equivalent combination of education and work experience.
• Territory qualified.
• Vocational/Technical qualification or equivalent work experience.

Responsibilities

• Ensure 100% regulatory compliance with laws and industry codes.
• Maintain good working relationships with stakeholders and clients.
• Process transactions and emails related to products, processes, and policies accurately.
• Provide personalised and quality service to meet customer expectations.
• Conduct training on policy issuance procedures and maintain documentation.
• Attend relevant training courses to maintain product and process knowledge.
• Handle policy issuance, renewals, and endorsements efficiently.
• Communicate effectively with stakeholders to resolve queries promptly.
• Conduct quality audit checks for processed policies.
• Manage dispatch of policy documentation and data upload accurately.

Skills

Administrative Support

Analytical Thinking

Critical Thinking

Customer Service

Policy Administration

Policy Compliance

Regulatory Compliance

Risk Management

Stakeholder Management

Prioritization

Managing Performance

Insurance Underwriting

Education

Tertiary Degree

Education/Experience Mix

Job description

QBE Group Shared Services Centre in Cebu City seeks a dedicated customer service and policy administration professional to support email and phone inquiries, manage policy documents, and coordinate with the Policy Admin Team.

Your role will include processing transactions, ensuring accuracy, and maintaining strong stakeholder relationships while upholding regulatory guidelines and quality standards.