Policy Support Specialist II – Client Care & Compliance

QBE Group Shared Services Centre; Philippines; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Health insurance

Job summary

QBE Group Shared Services Centre in the Philippines is seeking a customer service-oriented professional to handle calls and emails regarding products, policies, and billing. The role includes operating a switchboard, delivering personalised service, and supporting multiple business areas with admin tasks.

Ideal candidates have tertiary education and some relevant experience, with preferred call centre experience in insurance or banking and exposure to billing processes.

Qualifications

• Some relevant work experience.
• Call centre experience in insurance and/or banking industry.
• Billing experience with increasing levels of responsibility.

Responsibilities

• Provide customer service support by answering inquiries via phone calls, assisting with product and policy questions, and resolving billing issues promptly.
• Operate a switchboard to connect callers to the relevant personnel and support various business areas with administrative tasks.
• Follow scripts and maintain professional communication to meet customer expectations.
• Maintain regulatory compliance and build positive stakeholder relationships.
• Handle calls and emails related to products, processes, and policies efficiently.

Skills

Analytical Thinking

Communication

Critical Thinking

Customer Value Management

Data Entry

Insurance Underwriting

Intentional collaboration

Managing performance

Policy Management

Problem Solving

Process Improvements

Regulatory Compliance

Risk Management

Stakeholder Management

Underwriting

Education

Tertiary Degree or equivalent

Job description

QBE Group Shared Services Centre in the Philippines is seeking a customer service-oriented professional to handle calls and emails regarding products, policies, and billing. The role includes operating a switchboard, delivering personalised service, and supporting multiple business areas with admin tasks.

Ideal candidates have tertiary education and some relevant experience, with preferred call centre experience in insurance or banking and exposure to billing processes.