Policy Administration Specialist—Underwriting Support

QBE Group Shared Services Centre; Philippines; On-site; PHP 335,000 - 670,000; Full time

Job summary

QBE Group Shared Services Centre is seeking a detail-oriented professional to support policy documentation across multiple business lines, handle customer inquiries, and manage policy transactions with accuracy. The role may involve data entry, customer service, work allocation monitoring, and applying manual rating methods within established procedures.

You will review instructions from underwriters and agents, provide rating support, issue and amend policies, and ensure compliance with policy

Qualifications

• Tertiary Degree or equivalent combination of education and work experience.

Responsibilities

• Review, analyse and interpret processing instructions, applications, and work request correspondence from underwriters and agents.
• Provide rating and processing support for lines of business and multi-state accounts.
• Process underwriting policy issuance and amendments within established guidelines.
• Provide customer service support for underwriting assistants and underwriters, handling inquiries and requests with a high level of complexity.
• Work with underwriting assistants and underwriters to deliver timely and accurate products for multiple lines of business.
• Ensure underwriting policies are followed and referals/escalation matrix is applied when appropriate.
• Establish and maintain good working relationships with stakeholders.
• Maintain product, system and process knowledge.

Skills

Administrative Support

Analytical Thinking

Critical Thinking

Customer Service

Insurance Underwriting

Intentional collaboration

Managing performance

Policy Administration

Policy Compliance

Policy Management

Prioritization

Regulatory Compliance

Risk Assessments

Risk Management

Stakeholder Management

Education

Tertiary Degree or equivalent

Job description

QBE Group Shared Services Centre is seeking a detail-oriented professional to support policy documentation across multiple business lines, handle customer inquiries, and manage policy transactions with accuracy. The role may involve data entry, customer service, work allocation monitoring, and applying manual rating methods within established procedures.

You will review instructions from underwriters and agents, provide rating support, issue and amend policies, and ensure compliance with policy