Policy Administration & Customer Support Specialist

QBE Insurance; Taguig; On-site; PHP 240,000 - 420,000; Full time

Job summary

QBE Insurance in the Philippines is seeking a customer service specialist to answer inquiries via phone, assist with product and policy questions, and resolve billing issues efficiently. The role also involves operating a switchboard and supporting administrative tasks across business units.

Preferred candidates have call center experience in insurance or banking, with strong communication and problem-solving skills, and a tertiary degree. Travel and US disclosures are not required.

Qualifications

• Must have a tertiary degree or equivalent.
• Some call center experience in insurance/banking preferred.
• Billing experience with increasing levels of responsibility preferred.

Responsibilities

• Ensure 100% regulatory compliance with laws and industry codes.
• Process all calls and emails related to products, processes, and policies efficiently.
• Provide personalised and quality service to meet internal and external customer expectations.
• Understand customer needs and actively look for ways to meet them.
• Follow agreed-upon scripting to ensure customer intentions are understood.
• Manage premium objections effectively during policy renewals.
• Provide new quotes to new business customers without negatively impacting the company's brand.
• Answer multiple phone lines and direct callers accurately to minimise wait time.
• Communicate information, professionally, and in a well-organised manner.

Skills

Analytical Thinking

Communication

Problem Solving

Data Entry

Regulatory Compliance

Risk Management

Stakeholder Management

Education

Tertiary Degree or equivalent

Job description

QBE Insurance in the Philippines is seeking a customer service specialist to answer inquiries via phone, assist with product and policy questions, and resolve billing issues efficiently. The role also involves operating a switchboard and supporting administrative tasks across business units.

Preferred candidates have call center experience in insurance or banking, with strong communication and problem-solving skills, and a tertiary degree. Travel and US disclosures are not required.