Travel Account Specialist | CSR - Paid Training

Caldwell Communications Consultancy Philippines; Rizal; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

Medical reimbursement

Government mandated benefits

Health Insurance

Job summary

A travel consultancy service is looking for a Travel Account Specialist to assist clients with all travel-related inquiries. This on-site position requires handling bookings, modifications, and providing accurate travel information. Ideal candidates should be high school graduates with at least one year of BPO experience, excellent English communication skills, customer focus, and problem-solving abilities. The role includes competitive compensation and extensive training on travel systems.

Qualifications

• At least 1 year of BPO experience required.
• Must have excellent English communication skills.
• Basic computer knowledge and multitasking ability essential.
• Customer-focused with problem-solving skills.
• Basic computer knowledge and multitasking ability.
• Onsite availability in Metro Manila.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat.
• Assist clients with bookings, modifications, or cancellations.
• Provide accurate information on travel options and promotions.
• Record all interactions and maintain documentation.
• Escalate complex cases to supervisors.
• Meet service quality and customer satisfaction goals.

Skills

Customer Service

Problem Solving

Attention to Detail

Technical Skills

Strong Work Ethic

Attention to detail

Education

High School Graduate

College Preferred

Job description

Travel Account Specialist | CSR - Paid Training

Caldwell Communications Consultancy Philippines. On-site - Rizal. 1-3 Yrs Exp. High/Senior High School. Full-time.

Job Description

We are Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.

Responsibilities:

• Handle travel-related inquiries via phone, email, or chat
• Assist clients with bookings, modifications, or cancellations
• Provide accurate information on travel options, schedules, and promotions
• Record all interactions and maintain up-to-date documentation
• Escalate complex cases to supervisors
• Meet service quality and customer satisfaction goals

Schedule & Training:

• Rotating shifts including nights, weekends, and holidays
• Paid training on travel systems and company procedures

Requirements:

• High School or Senior High School graduate (College preferred)
• At least with 1 year BPO experience
• Excellent English communication and attention to detail
• Customer-focused with problem-solving skills
• Basic computer knowledge and multitasking ability
• Onsite availability in Metro Manila

Why Join Us:

• Competitive compensation and incentives
• Exposure to travel accounts and professional development
• Supportive team culture and mentorship opportunities

Customer Service Problem Solving Team Player Technical Skills Organizational Skills Call Centre Back Office Support Strong Work Ethic

Benefits

• Medical reimbursement
• Government mandated benefits
• Insurance Health & Wellness – Health Insurance, HMO