Travel Services Coordinator

VA Masters; Parañaque; On-site; PHP 240,000 - 480,000; Full time

Job summary

VA Masters in Parañaque, Philippines, seeks a Travel Operations Assistant who is highly organized to keep client trips on track, manage reminders, itineraries, and inbox flow within a centralized system.

You will own deadlines, build a tidy client-trips database, and set up automated email reminders for trip milestones. Strong English writing and reliability are essential for client-facing communication.

Qualifications

• Must demonstrate strong organizational and time-management skills with reliable deadlines.
• Experience setting up and running email automations or reminders using CRM tools.
• Able to format itineraries and work with booking details.
• Excellent written English for client-facing communication.
• Ability to manage a busy inbox and juggle multiple clients.
• Tech-savvy and quick to learn new systems.
• Dependable, precise, and able to work with minimal supervision.
• Strong communication skills.

Responsibilities

• Build a central system to track clients, trips, dates, and milestones.
• Set up automated email sequences for reminders.
• Schedule reminders ahead of each trip.
• Prepare clear client itineraries and keep them updated.
• Triage a high-volume inbox and respond to routine inquiries.
• Surface a daily/weekly 'what's due' overview.
• Maintain accurate, current client records.

Skills

Organizational skills

Email automation

Itinerary building

Written English

Inbox management

Tech-savvy

Reliability

Communication

Tools

CRM software

Email marketing

Booking platforms

Itinerary tools

Job description

Job Summary:
We're pleased to be seeking a highly organized and detail-oriented Travel Operations Assistant to back a busy independent travel advisor. In the role you'll be the dependable right hand who keeps every client's trip on track — owning reminders, itineraries, and inbox flow inside one clean, centralized system. We want someone proactive and dependable who takes ownership of deadlines and makes sure nothing slips through the cracks.

Key Responsibilities:

• Build and hold a single, tidy system to track all clients, trips, key dates, and payment milestones
• Set up and handle automated email sequences for trip, pre-departure, and payment reminders so clients are always informed on time
• Schedule and send reminders proactively ahead of each client's trip so no date or deadline is ever missed
• Put together clear, well-formatted client itineraries and keep them current as trip details shift
• Handle and triage a high-volume inbox — sort, prioritize, answer routine inquiries, and flag anything needing personal attention
• Track upcoming trips and payment due dates and surface a daily or weekly "what's due" overview
• Hold accurate, current client records

Mandatory Skills:

• Strong organizational and time-management skills, with genuine reliability around deadlines and follow-through
• Experience setting up and running email automations or reminder workflows using email marketing or CRM automation tools
• Comfortable building and formatting itineraries and working with booking or trip details
• Excellent written English with a warm, professional style suited to client-facing communication
• Experience handling a busy inbox and juggling several clients and priorities at once
• Tech-comfortable and quick to pick up new systems and tools
• Dependable, precise, and able to work under little supervision
• Strong communication skills

Preferred Skills:

• Prior experience backing a travel advisor, travel agency, or hospitality/concierge business
• Familiarity with travel booking platforms and itinerary-building tools
• Experience building a CRM or process from a blank slate
• Ability to juggle several projects at once

Why Join Us:

This is a strong opening to become the trusted right hand of a growing travel business, with real ownership over the systems that keep everything running smoothly. You'll enjoy variety, freedom, and the chance to leave an immediate, visible mark. If bringing order to chaos is what you love and you take pride in keeping things on track, we'd love to hear from you.