Travel Sales Consultant

Quess (Philippines) Corp; Taguig; On-site; PHP 420,000 - 720,000; Full time

Job summary

Quess (Philippines) Corp is seeking an experienced Sales Agent to manage warm inbound leads and guide affluent travellers through a multi-step consultative process in hospitality and experiences. You will engage senior clients with a refined, professional approach and convert opportunities within set timelines.

The role requires excellent English, a university degree, and 2+ years in sales or client-facing roles. The position is office-based in BGC with night shifts aligned to Canada time zones.

Qualifications

• Minimum 2+ years in sales or client-facing roles.
• Experience in hospitality, real estate, financial services, or other consultative/high-ticket sales preferred.
• Excellent English with clear, neutral accent (B2–C1).
• Strong CRM discipline and meticulous record-keeping.
• Experience managing multi-touch, multi-week sales cycles.

Responsibilities

• Engage with warm inbound leads and conduct discovery conversations.
• Present curated travel options, itineraries, and pricing clearly.
• Build trust with high-professional, personalized service.
• Manage multi-week follow-ups and nurture leads until conversion.
• Convert inbound leads into bookings within defined timelines.
• Handle objections and guide informed decisions.
• Maintain CRM records and update lead stages.
• Coordinate with tour operators for finalization and handoff.

Skills

Consultative selling

CRM management

HNWI handling

Active listening

Multi-week cycles

English proficiency

Education

University degree

Job description

About the role

This role is designed for experienced, highly polished Sales Agent. You will manage warm, high-intent inbound leads provided by the client, engage with affluent customers, and guide them through a multi-step consultative sales process in the top-tier hospitality and experience industry. No lead generation or cold calling is required. The role requires strong consultative selling skills, refined communication, and confidence when dealing with high-profile, senior, and high-net-worth travellers.

Key responsibilities

• Engage with warm inbound leads and conduct discovery conversations to understand travel preferences, motivations, budgets, and expectations.
• Present curated travel options and educate clients on itineraries, inclusions, pricing tiers, and value propositions in a clear, sophisticated manner.
• Build trust and rapport with clients who expect high professionalism and personalized service.
• Manage multi-week follow-ups and nurture leads until conversion.
• Convert assigned inbound leads into successful bookings within defined timelines.
• Handle objections, clarify concerns, and guide clients toward informed decisions.
• Maintain accurate CRM records, update lead stages, and document all interactions.
• Achieve targets for conversion rate, revenue, lead progression, and customer satisfaction.
• Manage multiple customer conversations simultaneously throughout 1–4 week sales cycles.
• Coordinate with tour operators for booking finalization and client handoff once a sale is closed.

About you

• Minimum 2+ years' experience in sales or client-facing roles, ideally in hospitality, real estate, financial services, or other consultative/high-ticket sales.
• Good spoken and written English; clear, neutral accent preferred (approx. B2–C1 level).
• Proven ability to communicate confidently with high-net-worth individuals.
• Experience managing multi-touch, multi-week sales cycles and following up consistently.
• Strong listening skills with a consultative approach to recommending solutions.
• Highly organized with experience in managing CRMs and strong attention to record-keeping.
• Confident, professional, calm demeanor suited for a mature clientele.
• University degree preferred, minimum 2 years of college.
• Ability to work full-time in an office-based BGC, night-shift setup aligned to Canada time zones.