TRAVEL SALES AGENT

Discover Group of Travel Services Inc.; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Discover Group of Travel Services Inc. is seeking a Travel Sales Agent to promote and sell travel packages, tours, and related services.

You will identify client needs, provide tailored recommendations, prepare quotations, and convert inquiries into confirmed bookings while delivering excellent customer service and meeting sales KPIs. The role involves handling inquiries across channels, coordinating with internal departments, and maintaining detailed records to ensure smooth travel arrangements

Qualifications

• Bachelor’s degree preferred in Tourism, Hospitality, Business Admin or Marketing.
• Experience in travel sales or related service industries is advantageous.
• Strong communication, negotiation and relationship-building abilities.
• Ability to convert inquiries into confirmed bookings and up-sell where appropriate.

Responsibilities

• Handle inquiries from clients via phone, email, social media and other channels.
• Promote and sell international and domestic tour packages and services.
• Understand client preferences and budget to tailor recommendations.
• Prepare quotations, itineraries, inclusions and exclusions.
• Follow up leads to drive bookings and achieve sales targets.
• Build and maintain relationships for repeat business and referrals.
• Coordinate with Booking, Visa, Operations and other departments for smooth processing.
• Assist clients with changes, requests and special travel arrangements.
• Maintain accurate records of inquiries, quotations and bookings.
• Keep clients updated on status, payments and requirements.

Skills

Communication

Negotiation

Interpersonal skills

Relationship building

Sales skills

MS Office

Education

Bachelor degree in Tourism / Hospitality / Business Admin / Marketing

Tools

Microsoft Office

Job description

Job Summary

The Travel Sales Agent is responsible for promoting and selling travel packages, tours, and related travel services to clients. This role involves understanding clients’ travel needs, providing suitable travel recommendations, preparing quotations, handling inquiries, and converting prospective clients into confirmed bookings. The Travel Sales Agent is expected to provide excellent customer service while achieving individual and team sales targets.

Key Responsibilities

• Handle inquiries from prospective and existing clients through phone calls, email, social media, and other communication channels.

• Promote and sell international and domestic tour packages, travel services, and customized itineraries.

• Understand clients’ travel preferences, requirements, budget, and expectations to recommend appropriate travel packages.

• Prepare and present accurate travel quotations, itineraries, inclusions, exclusions, and other necessary travel information.

• Follow up with leads and prospective clients to encourage booking confirmations and achieve sales targets.

• Build and maintain strong relationships with clients to encourage repeat business and referrals.

• Coordinate with the Booking, Visa, Operations, and other relevant departments to ensure smooth processing of confirmed bookings.

• Assist clients with travel-related concerns, changes, requests, and special arrangements.

• Maintain accurate records of client inquiries, quotations, bookings, and sales activities.

• Monitor and update clients regarding booking status, payment schedules, travel requirements, and other important information.

• Stay updated on available travel packages, destinations, promotions, hotel accommodations, tours, and other travel products.

• Meet or exceed assigned monthly sales targets and key performance indicators (KPIs).

• Provide professional and timely responses to client inquiries and concerns.

• Perform other duties and responsibilities related to sales and travel operations as assigned by management.

Qualifications

• Bachelor’s degree in Tourism, Hospitality Management, Business Administration, Marketing, or a related field is preferred.

• Previous experience in travel sales, tourism, hospitality, customer service, or a related industry is an advantage.

• Strong communication, negotiation, and interpersonal skills.

• Customer-oriented with excellent relationship-building skills.

• Strong sales and persuasion skills with the ability to convert inquiries into confirmed bookings.

• Good knowledge of travel destinations, tour packages, hotels, and travel services is an advantage.

• Proficient in Microsoft Office and other basic computer applications.

• Highly organized, detail-oriented, and able to manage multiple clients and inquiries simultaneously.

• Willing to work with sales targets and performance-based goals.

• Professional, motivated, and able to work independently as well as part of a team.