Travel Consultant

EyeLight Travel & Tours; Manila; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Opportunities for promotion

Paid training

Promotion to permanent employee

Commission

Job summary

EyeLight Travel & Tours in Manila seeks an experienced travel professional to manage flight bookings, issue tickets, and handle refunds, rebookings, and fare quotations. You will coordinate with airlines for group reservations, labor fare blockings, and special arrangements, while maintaining accuracy of booking files and travel documents.

You will communicate professionally with clients via calls, messages, emails, and in-person visits, monitor queues and deadlines, and support urgent or

Qualifications

• 2+ years of travel agency experience.
• Proficient in Amadeus GDS.
• Strong ticketing knowledge and fare rules.
• Experience with OFW, group bookings is a plus.

Responsibilities

• Manage flight bookings using Amadeus GDS.
• Issue tickets for international and domestic travel.
• Handle refunds, rebookings, and fare quotations.
• Coordinate with airlines for group reservations and labor fare blockings.
• Communicate with clients via calls, messages, emails, and in-person visits.
• Maintain and update booking files and travel documents.
• Monitor queues, deadlines, and payment follow-ups.
• Provide support for urgent or complex travel requests.
• Offer Travel Insurance when needed.
• Customize and offer Package Tours.

Skills

Amadeus GDS

Ticketing experience

Customer service

Organizational skills

Education

College degree in Tourism or related field

Job description

About the role

Manage flight bookings using Amadeus GDS, issue tickets for international and domestic travel, and handle refunds, rebookings, and fare quotations. Coordinate with airlines for group reservations, labor fare blockings, and special arrangements. Communicate professionally with clients through calls, messages, emails, and in-person visits. Maintain and update booking files and travel documents accurately. Monitor queues, booking deadlines, and payment follow-ups. Provide support in handling urgent or complex travel requests. Issue Travel Insurance whenever needed based on client needs. Customize and offer Package Tours.

Key responsibilities

• Manage flight bookings using Amadeus GDS




• Issue tickets for international and domestic travel




• Handle refunds, rebookings, and fare quotations




• Coordinate with airlines for group reservations, labor fare blockings, and special arrangements




• Communicate professionally with clients through calls, messages, emails, and in-person visits




• Maintain and update booking files and travel documents accurately




• Monitor queues, booking deadlines, and payment follow-ups




• Provide support in handling urgent or complex travel requests




• Issue Travel Insurance whenever needed based on client needs




• Customize and offer Package Tours

About you

• At least 2 years of relevant work experience in a travel agency setting




• Proficient in Amadeus GDS (required)




• Strong background in airline ticketing and fare rules




• Prior experience with labor fares, OFW bookings, or group blockings is a strong advantage




• Prior experience with handling package tours and its components is another strong advantage




• College graduate, preferably in Tourism, or related fields




• Highly organized, customer-focused, and detail-oriented

Benefits

• Opportunities for promotion




• Paid training




• Promotion to permanent employee




• Commission