Travel Operations Manager

PM Consulting; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

PM Consulting is seeking an Operations Manager to oversee day-to-day travel operations, ensuring reservations, ticketing, and bookings run smoothly. You will lead a team and coordinate with airlines and partners to meet high-level client requirements, including VIP travel.

You will drive service excellence by monitoring performance, addressing escalations, and implementing process improvements across internal teams and external partners to deliver seamless travel experiences.

Qualifications

• Bachelor’s degree in Tourism, Hospitality, Business, or related field.
• Experience in travel agency operations, ticketing, and reservations.
• Leadership and people management experience.
• Strong stakeholder management and coordination skills.
• Experience handling VIP or corporate travel accounts a plus.

Responsibilities

• Oversee daily travel operations including reservations, ticketing, and booking management.
• Handle complex and VIP travel arrangements including high-priority and executive bookings.
• Build and maintain strong relationships with airlines and travel partners.
• Lead and manage operations teams to ensure service excellence and efficiency.
• Monitor operational performance, service levels, and key metrics.
• Resolve escalations, operational issues, and client concerns.
• Implement process improvements to enhance efficiency and service quality.
• Coordinate with internal teams to ensure seamless service delivery.

Skills

Leadership

Stakeholder management

VIP travel

People management

Education

Bachelor’s degree in Tourism, Hospitality, Business

Tools

Amadeus

Sabre

Job description

The Operations Manager is responsible for overseeing day-to-day travel operations, ensuring smooth execution of bookings, reservations, and ticketing services. The role focuses on operational efficiency, client satisfaction, and strong coordination with airlines and partners, while leading a team and managing high-level client requirements including VIP bookings.

Key Responsibilities

• Oversee daily travel operations including reservations, ticketing, and booking management
• Handle complex and VIP travel arrangements including high-priority and executive bookings
• Build and maintain strong relationships with airlines and travel partners
• Lead and manage operations teams to ensure service excellence and efficiency
• Monitor operational performance, service levels, and key metrics
• Resolve escalations, operational issues, and client concerns
• Implement process improvements to enhance efficiency and service quality
• Coordinate with internal teams to ensure seamless service delivery

Qualifications

• Bachelor’s degree in Tourism, Hospitality, Business, or related field
• Strong experience in travel agency operations, ticketing, and reservations
• Knowledge of booking systems such as Amadeus, Sabre, or similar tools
• Proven leadership and people management experience
• Strong stakeholder management and coordination skills
• Experience handling VIP or corporate travel accounts is an advantage