Operations Manager

PM Consulting; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

PM Consulting in the Philippines is seeking an Operations Manager to oversee day-to-day travel operations, including bookings, reservations, and ticketing, with a focus on efficiency and client satisfaction.

You will lead an operations team, coordinate with airlines and partners, manage VIP or corporate travel accounts, monitor performance metrics, and drive process improvements to ensure seamless service delivery.

Qualifications

• Bachelor's degree in Tourism, Hospitality, Business, or related field.
• Strong experience in travel agency operations, ticketing, and reservations.
• Knowledge of booking systems such as Amadeus, Sabre, or similar tools.
• Proven leadership and people management experience.
• Strong stakeholder management and coordination skills.
• Experience handling VIP or corporate travel accounts is an advantage.

Responsibilities

• Oversee daily travel operations including reservations, ticketing, and booking management.
• Handle complex and VIP travel arrangements including high-priority and executive bookings.
• Build and maintain strong relationships with airlines and travel partners.
• Lead and manage operations teams to ensure service excellence and efficiency.
• Monitor operational performance, service levels, and key metrics.
• Resolve escalations, operational issues, and client concerns.
• Implement process improvements to enhance efficiency and service quality.
• Coordinate with internal teams to ensure seamless service delivery.

Skills

Leadership

People management

Stakeholder management

VIP travel

Coordination

Education

Bachelor's degree in Tourism, Hospitality, Business, or related field

Tools

Amadeus

Sabre

Job description

The Operations Manager is responsible for overseeing day-to-day travel operations, ensuring smooth execution of bookings, reservations, and ticketing services. The role focuses on operational efficiency, client satisfaction, and strong coordination with airlines and partners, while leading a team and managing high-level client requirements including VIP bookings.

Key Responsibilities

• Oversee daily travel operations including reservations, ticketing, and booking management
• Handle complex and VIP travel arrangements including high-priority and executive bookings
• Build and maintain strong relationships with airlines and travel partners
• Lead and manage operations teams to ensure service excellence and efficiency
• Monitor operational performance, service levels, and key metrics
• Resolve escalations, operational issues, and client concerns
• Implement process improvements to enhance efficiency and service quality
• Coordinate with internal teams to ensure seamless service delivery

Qualifications

• Bachelor's degree in Tourism, Hospitality, Business, or related field
• Strong experience in travel agency operations, ticketing, and reservations
• Knowledge of booking systems such as Amadeus, Sabre, or similar tools
• Proven leadership and people management experience
• Strong stakeholder management and coordination skills
• Experience handling VIP or corporate travel accounts is an advantage