Assistant Manager- Ops Travel (Corp Travel)

E-Solutions IT Services; Quezon City; On-site; PHP 2,999,400 - 4,199,160; Full time

Job summary

A corporate travel management company is seeking a skilled professional to lead and manage a high-performing team of L2 agents specialized in corporate travel logistics. The ideal candidate will have expert-level experience with Sabre or Amadeus and demonstrate strong leadership and analytical skills. This role involves ensuring performance metrics are met, providing technical support, and communicating effectively with stakeholders. Strong proficiency in Excel and exceptional English communication are essential for success in this position.

Qualifications

• Minimum 3 years of experience using Sabre or Amadeus in a Corporate Travel environment.
• Minimum 3 years of ticketing experience, including complex fare construction.
• Demonstrated ability to manage teams handling complex international itineraries.

Responsibilities

• Lead and manage a high-performing team of L2 agents.
• Act as the technical Ticketing SME for GDS challenges.
• Ensure team performance meets KPIs and quality benchmarks.

Skills

Expert-level experience using Sabre or Amadeus

Leadership or supervisory experience

Proficiency in Excel

Exceptional English communication skills

Analytical and problem-solving capabilities

Job description

Key Responsibilities:

• Lead and manage a high-performing team of L2 agents specialized in complex corporate travel logistics.
• Act as the technical Ticketing SME, providing high-level intervention and support for intricate GDS challenges.
• Ensure team performance consistently meets or exceeds defined KPIs, SLAs, and quality benchmarks.
• Monitor real-time productivity and service delivery, implementing corrective actions where necessary.
• Conduct professional coaching, performance mentoring, and essential administrative leadership functions.
• Manage high-level client escalations and resolve critical operational issues with a focus on service excellence.
• Lead stakeholder meetings and conference calls to review performance and align on account objectives.
• Design and maintain operational dashboards, reports, and data‑driven presentations using Excel.
• Streamline workflows to improve accuracy and efficiency across corporate travel accounts.

Qualifications and Experience:

• Minimum 3 years of expert‑level experience using Sabre or Amadeus (Cryptic commands) in a Corporate Travel environment.
• Minimum 3 years of specialized ticketing experience, including complex fare construction and re‑issuances.
• Minimum 3 years of proven leadership or supervisory experience in a high-volume operations setting.
• Demonstrated ability to manage teams handling multi‑segment, complex international itineraries.
• Advanced proficiency in Excel for reporting, analytics, and performance tracking.
• Exceptional written and verbal English communication skills with the confidence to lead global calls.
• Strong analytical, problem‑solving, and conflict‑management capabilities.
• Previous experience supporting premium corporate travel accounts (e.g., Amex GBT, CWT, BCD, Dnata, or IGT) is highly preferred.