General Manager - Travel

Strata Results Group; Muntinlupa; On-site; PHP 781,200 - 1,116,000; Full time

Benefits offered by this job

Performance-based incentives

Travel discounts

Comprehensive health benefits

Retirement benefits

Career growth opportunities

Job summary

Strata Results Group is seeking an experienced General Manager to lead their travel agency operations in Muntinlupa. The role requires strong leadership to drive business growth, manage daily operations, and ensure exceptional customer experiences.

Ideal candidates will have 5+ years in the travel industry, proven leadership skills, and a focus on strategic growth. Comprehensive health and retirement benefits, along with performance-based incentives, are also offered for this role.

Qualifications

• Minimum of 5–10 years of experience in the travel or tourism industry.
• At least 3–5 years in a leadership role.
• Strong understanding of travel operations and ticketing systems.

Responsibilities

• Develop and execute business strategies to achieve revenue targets.
• Monitor industry trends and competitor activities.
• Oversee daily operations including ticketing and customer service.
• Implement systems to improve operational efficiency.
• Ensure exceptional customer service across all touchpoints.

Skills

Leadership and decision-making skills

Excellent communication and interpersonal abilities

Strategic thinking and problem-solving skills

Financial acumen and analytical capability

Customer-focused mindset

Education

Bachelor's degree in Business Administration, Tourism, Hospitality or related field

MBA (advantage)

Job description

What we are looking for:

We are seeking an experienced and strategic General Manager to lead the overall operations, business growth, and performance of our client’s travel agency business.

Key Responsibilities:

• Strategic Leadership & Business Growth
  • Develop and execute business strategies to achieve revenue and profitability targets
  • Identify new market opportunities, partnerships, and service offerings
  • Monitor industry trends and competitor activities to maintain a competitive edge
  • Set and track KPIs for sales, operations, and customer satisfaction
• Operations Management
  • Oversee daily operations including ticketing, reservations, tour packages, and customer service
  • Ensure efficient processes, service quality, and timely delivery of travel services
  • Implement systems and technologies to improve operational efficiency
  • Manage vendor and supplier relationships (airlines, hotels, tour operators, etc.)
  • Lead sales strategies to increase bookings and customer acquisition
  • Collaborate with marketing teams on campaigns, promotions, and branding initiatives
  • Build and maintain relationships with corporate clients and key accounts
  • Ensure achievement of sales targets and revenue goals
  • Oversee budgeting, forecasting, and financial planning
  • Monitor expenses, margins, and overall financial performance
  • Ensure proper pricing strategies and cost control measures
  • Review financial reports and implement corrective actions when necessary
  • Lead, mentor, and manage department heads and staff
  • Foster a high‑performance, customer‑focused culture
  • Oversee recruitment, training, and performance management
  • Ensure clear communication of company goals and expectations
• Customer Experience & Quality Assurance
  • Ensure exceptional customer service across all touchpoints
  • Address escalated customer concerns and resolve issues effectively
  • Implement quality assurance standards and continuous improvement initiatives
• Compliance & Risk Management
  • Ensure compliance with travel regulations, licensing, and company policies
  • Manage risks related to operations, customer safety, and financial transactions
  • Maintain proper documentation and reporting standards

Qualifications:

• Bachelor’s degree in Business Administration, Tourism, Hospitality, or related field (MBA is an advantage)
• Minimum of 5–10 years of experience in the travel or tourism industry, with at least 3–5 years in a leadership role
• Strong understanding of travel operations, ticketing systems, and tour management
• Proven track record in sales growth and business development
• Strong leadership and decision‑making skills
• Excellent communication and interpersonal abilities
• Strategic thinking and problem‑solving skills
• Financial acumen and analytical capability
• Customer‑focused mindset
• Ability to work in a fast‑paced, dynamic environment

Key Performance Indicators (KPIs):

• Revenue growth and profitability
• Customer satisfaction and retention rates
• Operational efficiency and service quality
• Employee engagement and retention
• Competitive salary with performance‑based incentives
• Travel discounts and industry perks
• Career growth and development opportunities
• Comprehensive health and retirement benefits