Travel & Financial Support Specialist

Gratitude Philippines; Muntinlupa; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Performance Bonus

Annual Company Trip

Free Meals

Health Insurance (HMO)

Sleeping Quarters

Job summary

A dynamic customer service firm in Muntinlupa is seeking a Travel & Financial Associate. The role requires managing customer inquiries through various channels while ensuring satisfaction. Candidates must have 5-8 years of experience in customer service and hold a Bachelor's degree. Strong communication, problem-solving, and interpersonal skills are essential. The company offers comprehensive perks such as a performance bonus, annual trips, and health insurance.

Qualifications

• 5-8 years of experience in a call center or customer service role.
• Ability to work in a fast-paced environment and handle high call volumes.

Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional manner.
• Resolve issues and complaints effectively, ensuring customer satisfaction.
• Document conversations and resolutions in the customer database.
• Collaborate with team members and other departments for a seamless customer experience.
• Participate in training and development programs to enhance skills and knowledge.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Patience

Empathy

Education

Bachelor’s degree in a relevant field

Job description

A dynamic customer service firm in Muntinlupa is seeking a Travel & Financial Associate. The role requires managing customer inquiries through various channels while ensuring satisfaction. Candidates must have 5-8 years of experience in customer service and hold a Bachelor's degree. Strong communication, problem-solving, and interpersonal skills are essential. The company offers comprehensive perks such as a performance bonus, annual trips, and health insurance.