Travel & Financial Associate — Customer Experience Pro

Gratitude Philippines; Mandaluyong; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A dynamic service provider in Mandaluyong is seeking a Travel & Financial Associate to manage customer inquiries and resolve issues effectively. The ideal candidate should possess excellent communication and interpersonal skills with 5–8 years in customer service. Responsibilities include documenting customer interactions, collaborating with teams, and participating in training programs. This is a full-time on-site position with competitive salary and benefits, including equity incentives and health insurance.

Qualifications

• 5–8 years of experience in a call center or customer service role.
• Ability to work in a fast-paced environment and handle high call volumes.

Responsibilities

• Handle customer inquiries via phone, email, and chat professionally.
• Resolve issues and complaints effectively to ensure customer satisfaction.
• Document conversations and resolutions in the customer database.
• Collaborate with team members and other departments to enhance customer experience.
• Participate in training and development programs.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Patience

Empathy

Education

Bachelor's degree in a relevant field

Job description

A dynamic service provider in Mandaluyong is seeking a Travel & Financial Associate to manage customer inquiries and resolve issues effectively. The ideal candidate should possess excellent communication and interpersonal skills with 5–8 years in customer service. Responsibilities include documenting customer interactions, collaborating with teams, and participating in training programs. This is a full-time on-site position with competitive salary and benefits, including equity incentives and health insurance.