Customer Experience Specialist

Recruitify_HR; Quezon; On-site; PHP 500,000 - 750,000; Full time

Job summary

A customer support service provider in Palawan, Philippines is seeking an experienced representative. The role requires exceptional customer support via phone, email, and chat, resolving inquiries efficiently. Candidates must have a Bachelor's degree and 13 years in customer service, with strong problem-solving and communication skills. This position is ideal for individuals who thrive in a fast-paced environment. Joining this team means contributing to improved customer satisfaction and collaboration on service excellence.

Qualifications

• Must have 13 years of experience in customer service.
• Strong problem-solving abilities and a customer-centric attitude.
• Able to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Resolve customer inquiries and issues in a timely and efficient manner.
• Maintain accurate records of customer interactions and service requests.
• Collaborate with team members to improve overall customer satisfaction.
• Identify and escalate complex issues to the appropriate department for resolution.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Proficient in customer service software

Education

Bachelor's degree in a relevant field

Job description

A customer support service provider in Palawan, Philippines is seeking an experienced representative. The role requires exceptional customer support via phone, email, and chat, resolving inquiries efficiently. Candidates must have a Bachelor's degree and 13 years in customer service, with strong problem-solving and communication skills. This position is ideal for individuals who thrive in a fast-paced environment. Joining this team means contributing to improved customer satisfaction and collaboration on service excellence.