Travel & Finance Customer Success Associate

Recruitify_HR; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A recruitment agency is seeking a Customer Service Representative in Quezon City to assist customers with travel-related inquiries, manage financial transactions, and provide support for claims and refunds. Candidates should hold a Bachelor's degree in Business or Hospitality and possess 1-3 years of experience in customer service or travel coordination. Strong communication skills and attention to detail are essential in a fast-paced environment.

Qualifications

• 1-3 years of relevant experience in customer service or travel coordination.
• Detail-oriented and customer-focused.

Responsibilities

• Assist customers with travel-related inquiries, including booking and itinerary changes.
• Manage financial transactions related to travel services.
• Provide support for customer claims and refunds.
• Coordinate with travel suppliers to ensure a seamless customer experience.
• Maintain accurate records of customer interactions and transactions.

Skills

Strong communication skills

Interpersonal skills

Attention to detail

Customer focus

Education

Bachelor's degree in Business, Hospitality, or related field

Job description

A recruitment agency is seeking a Customer Service Representative in Quezon City to assist customers with travel-related inquiries, manage financial transactions, and provide support for claims and refunds. Candidates should hold a Bachelor's degree in Business or Hospitality and possess 1-3 years of experience in customer service or travel coordination. Strong communication skills and attention to detail are essential in a fast-paced environment.