Travel & Finance Customer Success Associate

Recruitify_HR; Quezon; On-site; PHP 279,000 - 390,600; Full time

Job summary

A recruitment agency in the Philippines is looking for a Customer Service Coordinator specialized in travel services. The successful candidate will assist clients with travel inquiries such as bookings and itinerary changes, manage financial transactions, and support customer claims and refunds. Ideal applicants should possess a Bachelor’s degree in Business or Hospitality and have 1-3 years of relevant experience. Strong communication and customer-focused skills are a must for this fast-paced environment, ensuring clients have a seamless travel experience.

Qualifications

• 1-3 years of relevant experience in customer service or travel coordination.
• Ability to handle customer complaints and resolve issues effectively.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Assist customers with travel-related inquiries, including booking and itinerary changes.
• Manage financial transactions related to travel services.
• Provide support for customer claims and refunds.
• Coordinate with travel suppliers to ensure a seamless customer experience.
• Maintain accurate records of customer interactions and transactions.

Skills

Strong communication skills

Interpersonal skills

Detail-oriented

Customer-focused

Education

Bachelor's degree in Business, Hospitality, or related field

Job description

A recruitment agency in the Philippines is looking for a Customer Service Coordinator specialized in travel services. The successful candidate will assist clients with travel inquiries such as bookings and itinerary changes, manage financial transactions, and support customer claims and refunds. Ideal applicants should possess a Bachelor’s degree in Business or Hospitality and have 1-3 years of relevant experience. Strong communication and customer-focused skills are a must for this fast-paced environment, ensuring clients have a seamless travel experience.