Travel Concierge & Customer Support Specialist

Recruitify_HR; Quezon City; On-site; PHP 355,446 - 425,754; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Health Maintenance Organization (HMO)

Job summary

A recruitment firm is looking for a Customer Service Representative / Travel Associate in Quezon City. This full-time role requires providing exceptional customer service related to travel bookings and assisting clients with travel-related issues. Candidates should have a bachelor’s degree and 5-7 years of experience in customer service or the travel industry, along with strong communication skills. The company offers incentives, performance bonuses, and health benefits.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• 5-7 years of experience in customer service or travel industry.
• Strong communication and interpersonal skills required.

Responsibilities

• Provide exceptional customer service regarding travel arrangements.
• Handle inquiries, complaints, and feedback effectively.
• Assist clients with travel-related issues, including changes and cancellations.

Skills

Strong communication and interpersonal skills

Proficiency in using travel booking software and CRM systems

Detail-oriented with strong problem-solving abilities

Ability to work in a fast-paced environment

Education

Bachelor's degree in a relevant field

Job description

A recruitment firm is looking for a Customer Service Representative / Travel Associate in Quezon City. This full-time role requires providing exceptional customer service related to travel bookings and assisting clients with travel-related issues. Candidates should have a bachelor’s degree and 5-7 years of experience in customer service or the travel industry, along with strong communication skills. The company offers incentives, performance bonuses, and health benefits.