Travel Consultant - Japanese Bilingual Agent

Atain; Muntinlupa; On-site; PHP 268,000 - 402,000; Full time

Job summary

Atain is seeking a customer service specialist to handle airline social media inquiries in Japanese. The role requires a high level of written and spoken Japanese, plus solid English communication, and 6 months to 2 years of customer service experience.

The candidate must be a college graduate and willing to work onsite in Alabang, Muntinlupa with a flexible shift. Experience with travel accounts is a plus, and applicants should be adept at navigating social media platforms to engage with users

Qualifications

• College undergraduate or graduate with a Bachelor's degree.
• High level of written and spoken Japanese.
• Good English-speaking skills with 6 months to 2 years of customer service experience.
• Travel account experience is a plus but not required.
• Strong understanding of social media platforms.
• Willing to work onsite in Alabang, Muntinlupa, with flexible shifting.

Responsibilities

• Provide support for airline customer service requests on social media in Japanese.

Skills

Japanese fluency

English proficiency

Social media savvy

Education

Bachelor's degree

Job description

This would entail providing support in many varieties on Airline’s customer service requests on social media platforms in Japanese Language.

• Candidate must be at least college undergraduate or Graduate of any Bachelor’s degree
• High level of and proven experience in both Written & Spoken in Japanese Language.
• Good English-Speaking skills with 6 months-2 years’ experience in customer service is preferable.
• Travel account experience is a plus but not required
• Good understanding of social media platforms and their respective participants
• Willing to work onsite in Alabang, Muntinlupa, in a flexible shifting or rotational schedule.