Bilingual Agent (Spanish-English)

Atain; Muntinlupa; On-site; PHP 268,000 - 402,000; Full time

Job summary

Atain in Alabang, Muntinlupa is hiring a customer service specialist to handle airline inquiries on social media, responding in Spanish. Candidates should be college undergraduates or graduates with a Bachelor's degree.

You will use written and spoken Spanish skills daily, with good English, and work onsite on a rotating schedule. Knowledge of social media platforms and a customer-focused mindset are essential.

Qualifications

• College undergraduate or graduate with a Bachelor's degree.
• Fluent in written and spoken Spanish.
• Good English-speaking skills with 6 months to 1 year of customer service experience.
• Strong understanding of social media platforms (Facebook, YouTube, Twitter, etc.).
• Willing to work onsite in Alabang, Muntinlupa with rotating shifts.

Responsibilities

• Handle airline customer service inquiries on social media in Spanish.
• Provide high-quality written and spoken Spanish communications.
• Coordinate with English-speaking teams to resolve issues.
• Work onsite in Alabang, Muntinlupa with rotating shifts.

Skills

Spanish language

English language

Social media knowledge

Education

Bachelor's degree

Job description

This would entail providing support in many varieties on Airline’s customer service requests on social media platforms in Spanish Language.

• Candidate must be at least college undergraduate or Graduate of any Bachelor’s degree
• High level of and proven experience in both Written & Spoken in Spanish Language.
• Good English-Speaking skills with 6 months-1 year experience in customer service is preferable.
• Good understanding of social media platforms and their respective participants (Facebook, YouTube, Twitter, Flickr, Google+ etc.) as needed in the job.
• Willing to work onsite in Alabang, Muntinlupa, in a flexible shifting or rotational schedule.