Travel Consultant - Back Office

dnata Travel Inc.; Mabalacat; Vor Ort; PHP 201.000 - 268.000; Vollzeit

Zusammenfassung

dnata Travel Inc. is seeking a detail-oriented professional to gather, verify and manage hotel contract data, rates and inventory from Clark, Pampanga. You will work with department heads to ensure complete data, accurate contracts and timely updates across B2C and B2B channels.

You will collaborate with Purchasing and Product teams, review rate plans, and perform testing to prevent discrepancies. The role requires flexible shifts and strong English editing and written communication skills.

Qualifikationen

• High school diploma or GED required; college degree preferred.
• Minimum 6 months experience in any industry.
• Preferably Travel, IT or Accounting related courses.
• Keen to detail and problem-solving skills.
• Willing to relocate to Clark, Pampanga.
• Typing speed of at least 30 WPM.
• Strong written communication skills.
• Proficiency in MS Word, Excel, and Outlook.
• Willing to work on rotating shifts, including holidays and weekends.

Aufgaben

• Collect and verify information related to room types, rate plans, rates, inventory, booking policies, property amenities, onsite services, and contact details.
• Collaborate with department heads to gather data and complete a comprehensive information checklist.
• Understand diverse hotel/property types and their services and amenities.
• Exercise sound judgment, escalate issues when needed, and support decision-making.
• Manage multiple tasks concurrently with high effectiveness.
• Demonstrate problem-solving by independent decision-making and clear communication.
• Be flexible and assist as directed by the Line Manager/Team Leader.
• Thrive in a fast-paced, multitasking environment.
• Maintain meticulous organization with focus on process and root-cause analysis.
• Coordinate with Team Leader and Purchasing Manager to resolve contract discrepancies and ensure accurate loading.
• Review rates and data entered in the system and correct as needed.
• Collaborate with the Product Manager to address contract inconsistencies and prevent misunderstandings.
• Conduct thorough testing of contracts to verify data accuracy.
• Ensure all required documents are received and filed appropriately.
• Update room inventories, stop sales, allocations, and top-ups.
• Verify that approved transactions are live on both B2C and B2B channels.
• Regularly monitor travel websites to ensure accurate rate loading and market visibility.
• Perform related duties as assigned.

Kenntnisse

Typing 30 WPM

Written communication

Attention to detail

Problem solving

Multi-tasking

Ausbildung

High school diploma/GED

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

Jobbeschreibung

Minimum requirements:

• Applicants must be willing to work and relocate to Clark, Pampanga.
• High school diploma/GED required (College degree preferred)
• Minimum 6 months experience required in any industry.
• Preferably Travel, IT and Accounting related courses.
• Must be keen to details and problem-solving skills.
• Must have a minimum of 30 WPM typing speed.
• Must have very good written communication skills.
• Proficiency in Microsoft Word, Excel, and Outlook required.
• Strong English editorial skills is a plus.
• Must be willing to work on shifting schedule.
• Must be willing to work on holidays and weekends.

Key Responsibilities and Accountabilities:

• Collect and verify information related to room types, rate plans, rates, inventory, booking policies, property amenities, onsite services, and contact details. This entails collaborating with department heads to gather the required data and completing a checklist to ensure comprehensive information collection.
• Gain a thorough understanding of various hotel/property types and their services and amenities.
• Exercise sound judgment within the limits of authority, supporting superiors in decision-making, escalating issues when necessary, and taking appropriate action to meet business requirements.
• Demonstrate exceptional ability to manage multiple tasks concurrently with high effectiveness.
• Display problem-solving skills by making independent decisions, actively listening, and communicating clearly and succinctly.
• Exhibit flexibility and a willingness to assist as directed by the Line Manager/Team Leader.
• Thrive in a fast-paced, multitasking environment.
• Possess excellent organizational skills and meticulous attention to detail, with a strong focus on process, identifying trends, and conducting root cause analysis.
• Collaborate with the Team Leader and Purchasing Manager to coordinate and discuss any discrepancies in contracts, ensuring avoidance of misinterpretations, as well as addressing errors or limitations that impede contract loading and diligently following up until resolution is achieved.
• Work diligently to achieve daily/weekly objectives, ensuring all tasks are completed to high-quality standards, and strive for continuous improvement.
• Review the rates and data entered in the system, making necessary corrections as needed.
• Collaborate with the relevant Product Manager to address any inconsistencies found in hotel contracts, aiming to prevent misunderstandings.
• Conduct thorough testing of contracts to verify the accuracy of the entered data.
• Ensure that all required documents are received and appropriately filed.
• Update room inventories, including stop sales, room allocations, and top-ups.
• Confirm that approved transactions are live and visible on both B2C and B2B channels.
• Regularly check travel websites and booking channels to ensure accurate rate loading and market visibility of hotels and services.
• Perform related duties may be assigned