Travel Consultant

Viyahe Philippines; Makati; On-site; PHP 260,000 - 420,000; Full time

Benefits offered by this job

Health Insurance

Employee Discount

Parking Space

Job summary

A travel services company located in Makati is seeking a Travel Specialist to ensure high performance in travel bookings and client interactions. The ideal candidate will have at least 3 years of experience in the IATA travel industry, coupled with strong skills in using GDS systems like Amadeus or Sabre. Responsibilities include managing travel inquiries, conducting audits for sales transactions, and leading a team while maintaining operational standards. The position offers health insurance and employee discounts.

Qualifications

• 3 years of experience in IATA travel industry with travel sales bookings.
• Graduate of a related four-year college course.
• Excellent English communication; strong leadership skills.

Responsibilities

• Handle travel-related inquiries and facilitate booking reservations.
• Act as a second-level officer to manage customer complaints.
• Conduct final audits and manage booking documentation.
• Monitor bookings to meet sales targets and ensure compliance.
• Create and update SOPs for corporate processes.

Skills

Strong background in GDS

Excellent English communication

Good leadership skills

Education

Graduate of a four-year college course, preferably Tourism/HRM

Tools

Amadeus

Sabre

Galileo

Job description

On-site - Makati 3-5 Yrs Exp Bachelor Full-time

Job Description

The core responsibility of the Travel Specialist (TS) is to maintain the highest performance standards of the team through effective data collection and accurate travel booking documents. The role's internal Quality Assurance function conducts sales transaction checks and audits before its finalization.

DUTIES AND RESPONSIBILITIES

• Perform travel agent duties such as, but not limited to, responding to travel-related inquiries, facilitating booking reservations, recommending and arranging travel-related products, preparing and sending requests for price quotations.
• Act as a second-level officer to handle customer complaints during the client escalation process.
• Act as internal Quality Assurance officer that conducts a final audit sweep prior to finalizing a sales transaction and serves as the official agent to send the final e-ticket to clients after each transaction.
• Monitor and push the sales booking to achieve team sales targets.
• Ensure proper implementation of the operational processes, protocols, and procedures to ensure maximum adherence and compliance.
• Assure that high-performance standards are maintained, pay close attention to detail, and ensure accuracy and completeness of tasks of the travel agents.
• Contribute to planning and organizing tasks and work responsibilities to achieve objectives.
• Create an updated operations manual for processes, protocols and procedures for corporate clients.
• Monitor and ensure the completeness of daily documents and transaction records.
• Complete record of bookings for corporate clients and be responsible for monthly or quarterly reports as needed.
• Assist Ticketing Officer in completing necessary documents for weekly and monthly reports.
• Complete work in a timely and consistent manner to meet the set deadlines.
• Create and monitor lunch and break schedules of travel agents.
• Schedule and create team engagement activities and initiatives.
• Act as first-level point of contact for corporate clients.
• Other duties as assigned by the immediate head.
• Demonstrate proficiency in Amadeus, Sabre, and Galileo travel industry systems.

QUALIFICATIONS

• Minimum Educational Attainment: Graduate of a four (4)-year college course, preferably Tourism/HRM or other related field.
• Work Experience: Two (3) years experience in an IATA travel industry, preferably with intensive experience in travel sales bookings, tour packages, ticketing or equivalent.

TRAININGS AND SKILLS

• Trainings: none.

Skills

• Strong background in GDS (e.g. Amadeus, Sabre, Galileo).
• Excellent English oral and written communication.
• Good leadership skills.

Government Mandated Benefits

Insurance Health & Wellness

• Health Insurance
• Employee Discount
• Parking Space