Travel Analyst- Back Office

dnata Travel Inc.; Mabalacat; Vor Ort; PHP 201.000 - 312.000; Vollzeit

Zusammenfassung

dnata Travel Inc. is seeking a detail-focused operations assistant to support hotel data, rate plans, and inventory management in Clark, Pampanga. The role requires basic data gathering, data entry, and strong written communication in English.

Applicants should have at least a high school diploma, be willing to relocate, and work rotating shifts. Proficiency in MS Word, Excel, and Outlook is essential, with a preference for candidates from Travel, IT, or Accounting backgrounds.

Qualifikationen

• High school diploma or GED required; college degree preferred.
• Minimum 6 months experience in any industry.
• Willing to relocate to Clark, Pampanga and work on shifting schedules.
• Proficiency in MS Word, Excel, and Outlook.
• Strong English written communication skills.
• Typing speed minimum 30 WPM.
• Preferably Travel, IT and Accounting related courses.

Aufgaben

• Collect and verify information related to room types, rate plans, rates, inventory, booking policies, property amenities, onsite services, and contact details.
• Gain a thorough understanding of various hotel / property types and their services and amenities.
• Exercise sound judgment within authority limits and escalate issues as needed to meet business requirements.
• Manage multiple tasks concurrently with high effectiveness.
• Demonstrate problem-solving by making independent decisions and communicating clearly.

Ausbildung

High school diploma / GED

College degree preferred

Tools

MS Word

MS Excel

Outlook

Jobbeschreibung

Minimum requirements:

• Applicants must be willing to work and relocate to Clark, Pampanga.
• High school diploma/GED required (College degree preferred)
• Minimum 6 months experience required in any industry.
• Preferably Travel, IT and Accounting related courses.
• Must be keen to details and problem-solving skills.
• Must have a minimum of 30 WPM typing speed.
• Must have very good written communication skills.
• Proficiency in Microsoft Word, Excel, and Outlook required.
• Strong English editorial skills is a plus.
• Must be willing to work on shifting schedule.
• Must be willing to work on holidays and weekends.

Key Responsibilities and Accountabilities:

• Collect and verify information related to room types, rate plans, rates, inventory, booking policies, property amenities, onsite services, and contact details. This entails collaborating with department heads to gather the required data and completing a checklist to ensure comprehensive information collection.
• Gain a thorough understanding of various hotel/property types and their services and amenities.
• Exercise sound judgment within the limits of authority, supporting superiors in decision-making, escalating issues when necessary, and taking appropriate action to meet business requirements.
• Demonstrate exceptional ability to manage multiple tasks concurrently with high effectiveness.
• Display problem-solving skills by making independent decisions, actively listening, and communicating clearly and succinctly.
• Exhibit flexibility and a willingness to assist as directed by the Line Manager/Team Leader.
• Thrive in a fast-paced, multitasking environment.
• Possess excellent organizational skills and meticulous attention to detail, with a strong focus on process, identifying trends, and conducting root cause analysis.
• Collaborate with the Team Leader and Purchasing Manager to coordinate and discuss any discrepancies in contracts, ensuring avoidance of misinterpretations, as well as addressing errors or limitations that impede contract loading and diligently following up until resolution is achieved.
• Work diligently to achieve daily/weekly objectives, ensuring all tasks are completed to high-quality standards, and strive for continuous improvement.
• Review the rates and data entered in the system, making necessary corrections as needed.
• Collaborate with the relevant Product Manager to address any inconsistencies found in hotel contracts, aiming to prevent misunderstandings.
• Conduct thorough testing of contracts to verify the accuracy of the entered data.
• Ensure that all required documents are received and appropriately filed.
• Update room inventories, including stop sales, room allocations, and top-ups.
• Confirm that approved transactions are live and visible on both B2C and B2B channels.
• Regularly check travel websites and booking channels to ensure accurate rate loading and market visibility of hotels and services.
• Perform related duties may be assigned