Travel Booking Operations Specialist

dnata Travel Inc.; Mabalacat; On-site; PHP 201,000 - 268,000; Full time

Job summary

dnata Travel Inc. is seeking a detail-oriented professional to gather, verify and manage hotel contract data, rates and inventory from Clark, Pampanga. You will work with department heads to ensure complete data, accurate contracts and timely updates across B2C and B2B channels.

You will collaborate with Purchasing and Product teams, review rate plans, and perform testing to prevent discrepancies. The role requires flexible shifts and strong English editing and written communication skills.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum 6 months experience in any industry.
• Preferably Travel, IT or Accounting related courses.
• Keen to detail and problem-solving skills.
• Willing to relocate to Clark, Pampanga.
• Typing speed of at least 30 WPM.
• Strong written communication skills.
• Proficiency in MS Word, Excel, and Outlook.
• Willing to work on rotating shifts, including holidays and weekends.

Responsibilities

• Collect and verify information related to room types, rate plans, rates, inventory, booking policies, property amenities, onsite services, and contact details.
• Collaborate with department heads to gather data and complete a comprehensive information checklist.
• Understand diverse hotel/property types and their services and amenities.
• Exercise sound judgment, escalate issues when needed, and support decision-making.
• Manage multiple tasks concurrently with high effectiveness.
• Demonstrate problem-solving by independent decision-making and clear communication.
• Be flexible and assist as directed by the Line Manager/Team Leader.
• Thrive in a fast-paced, multitasking environment.
• Maintain meticulous organization with focus on process and root-cause analysis.
• Coordinate with Team Leader and Purchasing Manager to resolve contract discrepancies and ensure accurate loading.
• Review rates and data entered in the system and correct as needed.
• Collaborate with the Product Manager to address contract inconsistencies and prevent misunderstandings.
• Conduct thorough testing of contracts to verify data accuracy.
• Ensure all required documents are received and filed appropriately.
• Update room inventories, stop sales, allocations, and top-ups.
• Verify that approved transactions are live on both B2C and B2B channels.
• Regularly monitor travel websites to ensure accurate rate loading and market visibility.
• Perform related duties as assigned.

Skills

Typing 30 WPM

Written communication

Attention to detail

Problem solving

Multi-tasking

Education

High school diploma/GED

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

dnata Travel Inc. is seeking a detail-oriented professional to gather, verify and manage hotel contract data, rates and inventory from Clark, Pampanga. You will work with department heads to ensure complete data, accurate contracts and timely updates across B2C and B2B channels.

You will collaborate with Purchasing and Product teams, review rate plans, and perform testing to prevent discrepancies. The role requires flexible shifts and strong English editing and written communication skills.