Travel Analyst - Back Office

dnata Travel Group; Central Luzon; Vor Ort; PHP 180.000 - 240.000; Vollzeit

Zusammenfassung

dnata Travel Group is seeking a detail-oriented Data Entry Clerk to join our Clark, Pampanga team. You will collect and verify room types, rates, and inventory, working with department heads to ensure complete data.

The role requires strong English writing, 30 WPM typing, and the ability to handle shifting schedules including holidays and weekends. Ideal candidates have a high school diploma or GED (college degree preferred) and at least 6 months of experience in any industry.

Qualifikationen

• High school diploma or GED required; college degree preferred.
• Minimum 6 months experience in any industry.
• Willing to relocate to Clark, Pampanga and work on shifting schedule including holidays and weekends.
• Proficiency in Microsoft Word, Excel, and Outlook; strong written English.

Aufgaben

• Collect and verify information related to room types, rate plans, rates, inventory, booking policies, property amenities, and contact details.
• Collaborate with department heads to gather necessary data and complete information checklists.
• Understand hotel/property types and their services and amenities.
• Exercise sound judgment, escalate issues, and support decision-making to meet business needs.
• Manage multiple tasks concurrently with high effectiveness; maintain accuracy in data entry.

Kenntnisse

Typing speed 30 WPM

Strong written English

Detail-oriented

Attention to data accuracy

Ausbildung

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

Jobbeschreibung

• Applicants must be willing to work and relocate to Clark, Pampanga.
• Applicants must be a Filipino citizen or have a relevant residence status.
• High school diploma/GED required (College degree preferred)
• Minimum 6 months experience required in any industry.
• Preferably Travel, IT and Accounting related courses.
• Must be keen to details and problem-solving skills.
• Must have a minimum of 30 WPM typing speed.
• Must have very good written communication skills.
• Proficiency in Microsoft Word, Excel, and Outlook required.
• Strong English editorial skills is a plus.
• Must be willing to work on shifting schedule.
• Must be willing to work on holidays and weekends.

Key Responsibilities and Accountabilities:

• Collect and verify information related to room types, rate plans, rates, inventory, booking policies, property amenities, onsite services, and contact details. This entails collaborating with department heads to gather the required data and completing a checklist to ensure comprehensive information collection.
• Gain a thorough understanding of various hotel/property types and their services and amenities.
• Exercise sound judgment within the limits of authority, supporting superiors in decision-making, escalating issues when necessary, and taking appropriate action to meet business requirements.
• Demonstrate exceptional ability to manage multiple tasks concurrently with high effectiveness.
• Display problem-solving skills by making independent decisions, actively listening, and communicating clearly and succinctly.
• Exhibit flexibility and a willingness to assist as directed by the Line Manager/Team Leader.
• Thrive in a fast-paced, multitasking environment.
• Possess excellent organizational skills and meticulous attention to detail, with a strong focus on process, identifying trends, and conducting root cause analysis.
• Collaborate with the Team Leader and Purchasing Manager to coordinate and discuss any discrepancies in contracts, ensuring avoidance of misinterpretations, as well as addressing errors or limitations that impede contract loading and diligently following up until resolution is achieved.
• Work diligently to achieve daily/weekly objectives, ensuring all tasks are completed to high-quality standards, and strive for continuous improvement.
• Review the rates and data entered in the system, making necessary corrections as needed.
• Collaborate with the relevant Product Manager to address any inconsistencies found in hotel contracts, aiming to prevent misunderstandings.
• Conduct thorough testing of contracts to verify the accuracy of the entered data.
• Ensure that all required documents are received and appropriately filed.
• Update room inventories, including stop sales, room allocations, and top-ups.
• Confirm that approved transactions are live and visible on both B2C and B2B channels.
• Regularly check travel websites and booking channels to ensure accurate rate loading and market visibility of hotels and services.