Travel Administrator/Co-ordinator

V.Group; Manila; On-site; PHP 350,000 - 700,000; Full time

Job summary

V. Group, a global leader in ship management and marine services, is seeking a Travel Support professional in Manila. You will audit and issue airline tickets, support front and mid-office systems, and assist the operations department, reporting to the Global Director Operations.

The role requires strong GDS knowledge, Amadeus familiarity, and excellent communication. You will work with multinational teams, ensure compliance with airline rules, and help manage crisis situations related to

Qualifications

• Experience as a business travel consultant (2–3 years)
• Excellent knowledge of travel software and systems
• Proficiency in English; additional languages advantageous
• Able to communicate effectively at all levels and meet deadlines

Responsibilities

• Audit and issue airline tickets following GMT rules
• Support front & mid-office systems and ensure proper booking procedures
• Coordinate with Global Operations Director and administration teams
• Update and disseminate airline information across the organization
• Troubleshoot tariff regulations and resolve accounting issues
• Provide crisis management for airline bookings and report to supervisors
• Train colleagues face to face or via Ms Teams
• Maintain high standards of customer service and collaboration

Skills

Excellent communication

GDS knowledge

Amadeus

Time management

Training skills

Microsoft Office

English proficiency

Multinational experience

Tools

Amadeus

ProTas

GDS / Mid-Office System

Job description

Location Country Philippines

Work Location Manila

Who are V?

As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.

Overall Purpose of The Job

The Travel Support will work with multiple teams within the business to ensure that there is complete alignment between departments and systems. This position is responsible for auditing and issuance of airline tickets along with assisting the operations department with administrative work where applicable. Supporting the Administration & Operations departments reporting to the Global Director Operations and support with any Adhoc requirements.

Key Responsibilities And Tasks

• Supporting the Global Operations Director on a day-to-day basis.
• Support issues with all front & mid office systems.
• Ensure Travel Consultants adhere to correct booking procedures utilizing scripts & rules in place
• Auditing and issuance of airline tickets in accordance with airline rules and procedures set by GMT so as
• to reduce and/or eliminate any potential ADMs within the business .
• Ensure no lower class is available upon ticket issue
• To assist any clients (when applicable)
• Ensure airline information is maintained, updated and properly disseminated to all relevant levels of the
• organization.
• Ensure that all technicalities and regulations on tariff are followed.
• Work with accounting department to solve any errors, questions, debit memos etc.
• Back up to travel consultants tasks as required
• Acts on “crisis management” for untoward incidences pertaining to airline booking and reports this promptly and formally to his/her superior for any corrective actions required with client
• Planning and organisational skills.
• Ability to work to deadlines/ stability under pressure.
• Excellent communication skills written and verbal – able to communicate at all levels internally and external
• High level computer literacy.
• Excellent GDS knowledge (Amadeus preferable).
• Time management skills
• Revised Jun 2022
• Training skills
• Understanding of GDS / Mid Office System / Travel products on the market.
• Ability to troubleshoot.
• Proven working experience as a business travel consultant minimum 2/3 years
• Excellent knowledge of travel software (computer reservations systems, GDS systems and online booking tools)
• High level of customer service
• Proficiency in English; knowledge of additional languages is an advantage
• Experience of dealing with Multi nationalities
• Understanding of Corporate and Marine Travel
• Good knowledge of Microsoft products: Excel, Word & PowerPoint
• Ability to present, persuade and communicate effectively
• Ability to train Face to Face and via Ms Teams

What can I expect in return?

V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.

Essential

• Planning and organisational skills.
• Ability to work to deadlines/ stability under pressure.
• Excellent communication skills written and verbal – able to communicate at all levels internally and external
• High level computer literacy.
• Excellent GDS knowledge (Amadeus preferable).
• Time management skills
• Revised Jun 2022
• Training skills
• Understanding of GDS / Mid Office System / Travel products on the market.
• Ability to troubleshoot.
• Proven working experience as a business travel consultant minimum 2/3 years
• Excellent knowledge of travel software (computer reservations systems, GDS systems and online booking tools)
• High level of customer service
• Proficiency in English; knowledge of additional languages is an advantage
• Experience of dealing with Multi nationalities
• Understanding of Corporate and Marine Travel
• Good knowledge of Microsoft products: Excel, Word & PowerPoint
• Ability to present, persuade and communicate effectively
• Ability to train Face to Face and via Ms Teams
• Amicable and approachable
• Professional and assertive
• Team player
• Strong computer skills in particular with Amadeus reservation/pricing system, use of e-mails, word processing.
• Strong experience from airlines or travel department as a ticketing agent.
• Knowledge of the mid-office system (ProTas).
• A positive Outlook and be a self-motivated team player.
• Must be organised, proactive / resourceful.

Desirable

• Always concerned with providing our colleagues a good quality of service, meeting all their needs and fixing the different kind of issues as soon as possible.

Applications Close Date