Travel Administrator/Co-ordinator

Oceanic Catering; Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

Oceanic Catering in Manila seeks a Travel Consultant to support the Global Operations Director on a day-to-day basis, handling front and mid-office systems and ensuring booking procedures are followed using scripts and rules. You will audit and issue airline tickets, maintain airline information, and assist clients as needed.

You will support accounting on errors, back up travel consultants, and manage crises while meeting deadlines.

Qualifications

• Proven working experience as a business travel consultant minimum 2/3 years.
• Excellent knowledge of travel software (computer reservations systems, GDS systems and online booking tools).
• GDS knowledge with Amadeus preferable.
• Strong customer service skills.
• Proficiency in English; knowledge of additional languages is an advantage.
• Experience dealing with multinationalities.
• Understanding of Corporate and Marine Travel.
• Knowledge of Microsoft Office products (Excel, Word, PowerPoint).
• Ability to present, persuade and communicate effectively.
• Ability to train Face to Face and via Ms Teams.
• Strong computer skills in Amadeus reservation/pricing system, email, word processing.

Responsibilities

• Support the Global Operations Director on a day-to-day basis.
• Support issues with all front & mid office systems.
• Ensure Travel Consultants adhere to correct booking procedures utilizing scripts & rules in place.
• Auditing and issuance of airline tickets in accordance with airline rules and procedures set by GMT.
• Assist clients and ensure airline information is maintained and disseminated.
• Work with accounting to solve errors and debit memos.
• Back up travel consultants tasks as required.
• Handle crisis management for airline booking incidents and report actions.

Skills

GDS knowledge

Ticketing experience

Customer service

English proficiency

Training ability

Team player

Problem solving

Time management

Multinational experience

Tools

Amadeus

Microsoft Excel

Microsoft Word

PowerPoint

ProTas

MS Teams

Job description

• Supporting the Global Operations Director on a day-to-day basis.
• Support issues with all front & mid office systems.
• Ensure Travel Consultants adhere to correct booking procedures utilizing scripts & rules in place
• Auditing and issuance of airline tickets in accordance with airline rules and procedures set by GMT so as
• to reduce and/or eliminate any potential ADMs within the business .
• Ensure no lower class is available upon ticket issue
• To assist any clients (when applicable)
• Ensure airline information is maintained, updated and properly disseminated to all relevant levels of the
• organization.
• Ensure that all technicalities and regulations on tariff are followed.
• Work with accounting department to solve any errors, questions, debit memos etc.
• Back up to travel consultants tasks as required
• Acts on “crisis management” for untoward incidences pertaining to airline booking and reports this promptly and formally to his/her superior for any corrective actions required with client
• Planning and organisational skills.
• Ability to work to deadlines/ stability under pressure.
• Excellent communication skills written and verbal – able to communicate at all levels internally and external
• High level computer literacy.
• Excellent GDS knowledge (Amadeus preferable).
• Time management skills
• Revised Jun 2022
• Training skills
• Understanding of GDS / Mid Office System / Travel products on the market.
• Ability to troubleshoot.
• Proven working experience as a business travel consultant minimum 2/3 years
• Excellent knowledge of travel software (computer reservations systems, GDS systems and online booking tools)
• High level of customer service
• Proficiency in English; knowledge of additional languages is an advantage
• Experience of dealing with Multi nationalities
• Understanding of Corporate and Marine Travel
• Good knowledge of Microsoft products: Excel, Word & PowerPoint
• Ability to present, persuade and communicate effectively
• Ability to train Face to Face and via Ms Teams
• Planning and organisational skills.
• Ability to work to deadlines/ stability under pressure.
• Excellent communication skills written and verbal – able to communicate at all levels internally and external
• High level computer literacy.
• Excellent GDS knowledge (Amadeus preferable).
• Time management skills
• Revised Jun 2022
• Training skills
• Understanding of GDS / Mid Office System / Travel products on the market.
• Ability to troubleshoot.
• Proven working experience as a business travel consultant minimum 2/3 years
• Excellent knowledge of travel software (computer reservations systems, GDS systems and online booking tools)
• High level of customer service
• Proficiency in English; knowledge of additional languages is an advantage
• Experience of dealing with Multi nationalities
• Understanding of Corporate and Marine Travel
• Good knowledge of Microsoft products: Excel, Word & PowerPoint
• Ability to present, persuade and communicate effectively
• Ability to train Face to Face and via Ms Teams
• Amicable and approachable
• Professional and assertive
• Team player
• Strong computer skills in particular with Amadeus reservation/pricing system, use of e-mails, word processing.
• Strong experience from airlines or travel department as a ticketing agent.
• Knowledge of the mid-office system (ProTas).
• A positive Outlook and be a self-motivated team player.
• Must be organised, proactive / resourceful.
• Always concerned with providing our colleagues a good quality of service, meeting all their needs and fixing the different kind of issues as soon as possible.