Travel Consultant

Human Resource Innovations and Solutions Inc.; Makati; On-site; PHP 558,000 - 837,000; Full time

Job summary

A leading travel consultancy firm is seeking an experienced Travel Consultant to manage and create complex travel itineraries. The ideal candidate will have at least 7 years in a similar role, with strong skills in utilizing GDS systems and delivering excellent customer service. Responsibilities include consulting with clients, managing travel logistics, and ensuring compliance with regulations. The position is full-time, on-site in Makati, Philippines, and requires a Bachelor’s degree in Tourism or a related field.

Qualifications

• Minimum of 7 years of work experience in a similar travel consultant role.
• In-depth knowledge of international and domestic destinations.
• Proficiency in the English language, both verbal and written.

Responsibilities

• Consult with clients to understand their travel needs and design customized itineraries.
• Utilize multiple GDS to book and manage travel reservations accurately.
• Maintain knowledge of visa processes and travel regulations.
• Communicate effectively with clients and negotiate rates.
• Resolve travel-related issues proactively to ensure seamless experiences.
• Maintain meticulous records of client interactions and bookings.

Skills

Proficiency in using multiple GDS systems

Strong problem-solving skills

Excellent attention to detail

Strong communication skills

Ability to multitask

Education

Bachelor's Degree in Tourism or an allied course

Tools

Amadeus

Sabre

Galileo

Job description

Human Resource Innovations and Solutions Inc.

On-site - Makati, 5-10 years experience, Bachelor’s degree, full-time

Job Description

We are seeking a highly experienced and detail-oriented Travel Consultant to join our team. The ideal candidate will have extensive experience in a similar role and possess a comprehensive understanding of domestic and international travel logistics. This role requires a high level of expertise in creating complex itineraries, a customer‑centric approach, and a strong ability to manage various travel arrangements, including corporate, marine, and leisure.

Key Responsibilities

• Client Management & Itinerary Planning: Consult with clients to understand their travel needs, preferences, and budget. Design and book customized domestic and international travel itineraries, including flights, accommodations, transportation, and activities.
• Booking & GDS Proficiency: Utilize multiple Global Distribution Systems (GDS) to research, book, and manage travel reservations. Handle complex arrangements for corporate, marine, and leisure travel with a high degree of accuracy.
• Knowledge & Compliance: Maintain in-depth knowledge of international and domestic destinations, visa processes, and travel regulations. Advise clients on required documentation, travel advisories, and health and safety protocols.
• Communication & Negotiation: Communicate confidently and effectively with clients and travel partners, both verbally and in writing. Negotiate rates and secure the best value for clients.
• Problem‑Solving & Support: Proactively address and resolve any travel‑related issues that may arise before, during, or after a trip. Provide high‑level customer service and support to ensure a seamless travel experience.
• Administrative & Organizational: Maintain meticulous records of all client interactions and travel bookings. Work with close attention to detail and a high level of organization to manage multiple tasks and prioritize effectively.
• Teamwork & Independence: Work independently on assigned tasks while also collaborating effectively as a member of a team. Be able to multitask and work long or flexible hours when necessary to meet client needs.

Qualifications and Experience

• Education: Bachelor’s Degree in Tourism or an allied course.
• Experience: Minimum of 7 years of work experience in a similar travel consultant role.
• Technical Skills:
  • Proficiency in using multiple GDS systems (e.g., Amadeus, Sabre, Galileo).
  • Proficiency in handling corporate, marine, international, and domestic travel arrangements.

Knowledge

• In-depth knowledge of international and domestic destinations, visa processes, and travel regulations.
• Strong understanding of creating customized itineraries that align with client preferences and budgets.

Soft Skills

• High level of accuracy and strong problem‑solving skills.
• Proficiency in the English language, both verbal and written.
• Ability to communicate confidently and negotiate effectively.
• Excellent attention to detail and highly organized.
• Ability to work independently and as part of a team.
• Strong prioritizing skills and the ability to follow through on tasks.
• Able to multitask, work long and flexible hours if necessary.
• A strong "people person" with a genuine passion for customer service.