Travel Booking & Support Specialist

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Medical Reimbursement

Health Insurance (HMO)

Paid Leave

Government Mandated Benefits

Job summary

A leading travel consultancy in Quezon City is hiring Travel Customer Service Representatives to assist clients with travel bookings and inquiries. The role requires effective communication and a commitment to customer satisfaction, with no prior experience required. Responsibilities include managing inquiries via various channels, ensuring accurate information about travel options, and meeting quality service goals. Join a dedicated team offering competitive benefits, including medical reimbursement and health insurance.

Qualifications

• No prior experience required but customer service experience is a plus.
• Ability to communicate effectively with clients.
• Attention to detail in bookings and customer inquiries.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat.
• Assist clients with bookings, modifications, or cancellations.
• Provide accurate information on travel options, schedules, and promotions.
• Record all interactions and maintain up-to-date documentation.
• Escalate complex cases to supervisors.
• Meet service quality and customer satisfaction goals.

Skills

Customer Service

Communication Skills

Problem-solving

Education

High/Senior High School

Job description

A leading travel consultancy in Quezon City is hiring Travel Customer Service Representatives to assist clients with travel bookings and inquiries. The role requires effective communication and a commitment to customer satisfaction, with no prior experience required. Responsibilities include managing inquiries via various channels, ensuring accurate information about travel options, and meeting quality service goals. Join a dedicated team offering competitive benefits, including medical reimbursement and health insurance.