Travel Agent - CSR - Open for Highschool Graduates

Hammerjack Pty Ltd; Philippines; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Competitive compensation and Incentive

Exposure to travel accounts and devop

Supportive team culture and mentorship

Job summary

Hammerjack Pty Ltd in the Philippines is hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. You will support bookings, answer questions, and ensure smooth interactions for a positive travel experience.

This onsite role requires excellent English, strong attention to detail, and the ability to multitask across phone, email, or chat. Training is provided and you will be part of a supportive team focused on professional growth in a fast-paced

Qualifications

• High School or Senior High School graduate (College preferred).
• Excellent English communication and attention to detail.
• Customer-focused with problem-solving skills.
• Basic computer knowledge and multitasking ability.
• Onsite availability in Metro Manila.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat.
• Assist clients with bookings, modifications, or cancellations.
• Provide accurate information on travel options, schedules, and promotions.
• Record all interactions and maintain up-to-date documentation.
• Escalate complex cases to supervisors.
• Meet service quality and customer satisfaction goals.

Skills

Customer service

English communication

Attention to detail

Multitasking

Education

High School or Senior High School graduate

Job description

Job Description

We are hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat
• Assist clients with bookings, modifications, or cancellations
• Provide accurate information on travel options, schedules, and promotions
• Record all interactions and maintain up-to-date documentation
• Escalate complex cases to supervisors
• Meet service quality and customer satisfaction goals

Schedule & Training

• Rotating shifts including nights, weekends, and holidays
• Paid training on travel systems and company procedures

Requirements

• High School or Senior High School graduate (College preferred)
• Excellent English communication and attention to detail
• Customer-focused with problem-solving skills
• Basic computer knowledge and multitasking ability
• Onsite availability in Metro Manila

Why Join Us

• Competitive compensation and incentives
• Exposure to travel accounts and professional development
• Supportive team culture and mentorship opportunities