Travel Agent - CSR - Open for Highschool Graduates

Orbit Teleservices; Marikina; On-site; PHP 234,000 - 357,000; Full time

Benefits offered by this job

Competitive compensation

Incentives

Mentorship opportunities

Job summary

Orbit Teleservices in Metro Manila is seeking Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. You will ensure smooth bookings and provide accurate information to deliver excellent customer experiences.

You'll handle travel-related inquiries across phone, email, or chat, assist with bookings, modifications, or cancellations, and escalate complex cases when needed.

Qualifications

• High School diploma or higher; college preferred.
• Excellent English communication and attention to detail.
• Customer-focused with problem-solving skills.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat.
• Assist clients with bookings, modifications, or cancellations.
• Provide accurate information on travel options, schedules, and promotions.
• Record interactions and maintain up-to-date documentation.
• Escalate complex cases to supervisors.
• Meet service quality and customer satisfaction goals.

Skills

Customer service

English proficiency

Problem solving

Attention to detail

Teamwork

Education

High School Diploma

Tools

Travel systems

Job description

Job Description We are hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat
• Assist clients with bookings, modifications, or cancellations
• Provide accurate information on travel options, schedules, and promotions
• Record all interactions and maintain up-to-date documentation
• Escalate complex cases to supervisors
• Meet service quality and customer satisfaction goals

Schedule & Training

• Rotating shifts including nights, weekends, and holidays
• Paid training on travel systems and company procedures

Requirements

• High School or Senior High School graduate (College preferred)
• Excellent English communication and attention to detail
• Customer-focused with problem-solving skills
• Basic computer knowledge and multitasking ability
• Onsite availability in Metro Manila

Why Join Us

• Competitive compensation and incentives
• Exposure to travel accounts and professional development
• Supportive team culture and mentorship opportunities