Travel Account Agent - CSR - Open for Highschool Grad

Orbit Human Resource Services, Inc.; Marikina; On-site; PHP 201,000 - 301,000; Full time

Benefits offered by this job

Competitive compensation and incentive

Exposure to travel accounts

Mentorship opportunities

Job summary

Orbit Human Resource Services, Inc. is hiring Travel Customer Service Representatives in Metro Manila. The role handles travel inquiries, bookings, and changes via phone, email, or chat, with a focus on accuracy and customer satisfaction.

Requires high school completion (college preferred) and excellent English. Training is provided, and rotating shifts including nights and weekends are expected in this onsite position.

Qualifications

• Must have excellent English communication and attention to detail.
• Customer-focused with strong problem-solving skills.
• Basic computer knowledge and ability to multitask.
• Onsite availability in Metro Manila.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat.
• Assist clients with bookings, modifications, or cancellations.
• Provide accurate information on travel options, schedules, and promotions.
• Record all interactions and maintain up-to-date documentation.
• Escalate complex cases to supervisors.
• Meet service quality and customer satisfaction goals.

Skills

English fluency

Customer service

Attention to detail

Problem solving

Multitasking

Basic computer skills

Education

High School diploma or Senior High

College preferred

Job description

We are hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat


• Assist clients with bookings, modifications, or cancellations


• Provide accurate information on travel options, schedules, and promotions


• Record all interactions and maintain up-to-date documentation


• Escalate complex cases to supervisors


• Meet service quality and customer satisfaction goals

Schedule & Training:

• Rotating shifts including nights, weekends, and holidays


• Paid training on travel systems and company procedures

Requirements:

• High School or Senior High School graduate (College preferred)


• Excellent English communication and attention to detail


• Customer-focused with problem-solving skills


• Basic computer knowledge and multitasking ability


• Onsite availability in Metro Manila

Why Join Us

• Competitive compensation and incentives


• Exposure to travel accounts and professional development


• Supportive team culture and mentorship opportunities