Travel Account Specialist

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Medical Reimbursement

Health Insurance (HMO)

Paid Leave

Government Mandated Benefits

Job summary

A leading travel consultancy in Quezon City is hiring Travel Customer Service Representatives to assist clients with travel bookings and inquiries. The role requires effective communication and a commitment to customer satisfaction, with no prior experience required. Responsibilities include managing inquiries via various channels, ensuring accurate information about travel options, and meeting quality service goals. Join a dedicated team offering competitive benefits, including medical reimbursement and health insurance.

Qualifications

• No prior experience required but customer service experience is a plus.
• Ability to communicate effectively with clients.
• Attention to detail in bookings and customer inquiries.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat.
• Assist clients with bookings, modifications, or cancellations.
• Provide accurate information on travel options, schedules, and promotions.
• Record all interactions and maintain up-to-date documentation.
• Escalate complex cases to supervisors.
• Meet service quality and customer satisfaction goals.

Skills

Customer Service

Communication Skills

Problem-solving

Education

High/Senior High School

Job description

Caldwell Communications Consultancy Philippines

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

We are hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat.
• Assist clients with bookings, modifications, or cancellations.
• Provide accurate information on travel options, schedules, and promotions.
• Record all interactions and maintain up-to-date documentation.
• Escalate complex cases to supervisors.
• Meet service quality and customer satisfaction goals.

Benefits

• Medical Reimbursement
• Health Insurance (HMO)
• Paid Leave
• Government Mandated Benefits