Travel Account Agent - CSR - Open for Highschool Grad

Orbit Teleservices; Philippines; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive compensation and bonuses

Exposure to travel accounts and career

Mentorship and professional growth

Job summary

Orbit Teleservices in Metro Manila is seeking Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries, ensuring smooth bookings and providing excellent customer experiences. You will handle queries by phone, email, or chat, support bookings, modifications, or cancellations, and escalate complex cases to supervisors.

The role requires on-site availability in Metro Manila with rotating shifts that include nights, weekends, and holidays, plus paid training

Qualifications

• High School or Senior High School graduate (College preferred).
• Excellent English communication and attention to detail.
• Customer-focused with problem-solving skills.
• Basic computer knowledge and multitasking ability.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat.
• Assist clients with bookings, modifications, or cancellations.
• Provide accurate information on travel options, schedules, and promotions.
• Record all interactions and maintain up-to-date documentation.
• Escalate complex cases to supervisors.
• Meet service quality and customer satisfaction goals.

Skills

English communication

Customer service

Problem solving

Attention to detail

Multitasking

Education

High School diploma

Senior High School graduate

College preferred

Job description

Job Description

We are hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat
• Assist clients with bookings, modifications, or cancellations
• Provide accurate information on travel options, schedules, and promotions
• Record all interactions and maintain up-to-date documentation
• Escalate complex cases to supervisors
• Meet service quality and customer satisfaction goals

Schedule & Training

• Rotating shifts including nights, weekends, and holidays
• Paid training on travel systems and company procedures

Requirements

• High School or Senior High School graduate (College preferred)
• Excellent English communication and attention to detail
• Customer-focused with problem-solving skills
• Basic computer knowledge and multitasking ability
• Onsite availability in Metro Manila

Why Join Us

• Competitive compensation and incentives
• Exposure to travel accounts and professional development
• Supportive team culture and mentorship opportunities