Travel Agent - Csr - Open For Highschool Grad - No Exp

Orbit Teleservices; Marikina; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive compensation and Incentves

Exposure to travel accounts

Mentorship opportunities

Job summary

Orbit Teleservices is seeking Travel Customer Service Representatives to support clients with flight, hotel, and travel inquiries. You will ensure smooth bookings, provide accurate information, and deliver excellent customer experiences.

Role requires handling inquiries across phone, email, or chat, assisting with bookings, and maintaining documentation. Onsite availability in Metro Manila is expected, with paid training and opportunities for professional development.

Qualifications

• Strong command of English, written and verbal.
• Customer-centric mindset with problem-solving abilities.
• Willingness to learn travel systems and procedures.
• Ability to multitask across channels (phone, email, chat).

Responsibilities

• Handle travel-related inquiries via phone, email, or chat.
• Assist clients with bookings, modifications, or cancellations.
• Provide accurate information on travel options, schedules, and promotions.
• Record interactions and maintain up-to-date documentation.
• Escalate complex cases to supervisors.
• Meet service quality and customer satisfaction goals.

Skills

Excellent English communication

Customer-focused

Problem-solving skills

Multitasking

Education

High School / Senior High School graduate (College preferred)

Tools

Basic computer knowledge

Job description

Job Description

We are hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat
• Assist clients with bookings, modifications, or cancellations
• Provide accurate information on travel options, schedules, and promotions
• Record all interactions and maintain up-to-date documentation
• Escalate complex cases to supervisors
• Meet service quality and customer satisfaction goals

Schedule & Training

• Rotating shifts including nights, weekends, and holidays
• Paid training on travel systems and company procedures

Requirements

• High School or Senior High School graduate (College preferred)
• Excellent English communication and attention to detail
• Customer-focused with problem-solving skills
• Basic computer knowledge and multitasking ability
• Onsite availability in Metro Manila

Why Join Us

• Competitive compensation and incentives
• Exposure to travel accounts and professional development
• Supportive team culture and mentorship opportunities