Travel Account Agent - Csr - Open For Highschool Grad

Orbit Teleservices; Marikina; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Competitive compensation and Incentive

Exposure to travel accounts and dev

Supportive team culture and mentorship

Job summary

Orbit Teleservices invites applications for Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries, ensuring smooth bookings and accurate information for excellent customer experiences.

We offer rotating shifts including nights, weekends, and holidays with paid training on travel systems. Onsite availability in Metro Manila is required, with competitive compensation, incentives, and a supportive mentorship culture.

Qualifications

• High School or Senior High School graduate (College preferred).
• Excellent English communication and attention to detail.
• Customer-focused with problem-solving skills.
• Basic computer knowledge and multitasking ability.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat
• Assist clients with bookings, modifications, or cancellations
• Provide accurate information on travel options, schedules, and promotions
• Record interactions and maintain up-to-date documentation
• Escalate complex cases to supervisors
• Meet service quality and customer satisfaction goals

Skills

English communication

Attention to detail

Customer-focused

Problem-solving

Multitasking

Education

High School diploma or Senior High School

College preferred

Tools

Travel systems

Basic computer knowledge

Job description

Job Description

We are hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat
• Assist clients with bookings, modifications, or cancellations
• Provide accurate information on travel options, schedules, and promotions
• Record all interactions and maintain up-to-date documentation
• Escalate complex cases to supervisors
• Meet service quality and customer satisfaction goals

Schedule & Training

• Rotating shifts including nights, weekends, and holidays
• Paid training on travel systems and company procedures

Requirements

• High School or Senior High School graduate (College preferred)
• Excellent English communication and attention to detail
• Customer-focused with problem-solving skills
• Basic computer knowledge and multitasking ability
• Onsite availability in Metro Manila

Why Join Us

• Competitive compensation and incentives
• Exposure to travel accounts and professional development
• Supportive team culture and mentorship opportunities