Transition Tools And Reporting Senior Manager AC Manila

PwC Acceleration Center Manila; Philippines; On-site; PHP 2,400,000 - 3,600,000; Full time

Job summary

PwC Acceleration Center Manila is seeking a Senior Manager to lead transition and management of outsourced services, optimizing tools, processes, and delivery across diverse client engagements.

You will mentor delivery teams, drive continuous improvement, and apply systems thinking to identify opportunities for efficiency in advisory, assurance, tax, and business services. This role emphasizes AI-driven automation, data reporting, onboarding, and effective stakeholder engagement.

Qualifications

• Bachelor's degree required.
• 10–15 years of experience in relevant fields.
• Fluent English (oral and written) required.
• Act as a Subject Matter Advisor across Managed Services with AI, automation, reporting, onboarding, transition activities, and user adoption.
• Deep expertise in AI and digital tools to drive innovation and service excellence (Power BI, Power Automate, Microsoft 365, GitHub).
• Lead quality and continuous improvement initiatives across diverse technology landscapes using Lean/Six Sigma, AI-led automation, and transition solutions.

Responsibilities

• Lead transition and management of outsourced services to streamline operations and enhance client efficiency.
• Manage delivery teams and oversee program performance to mitigate delivery risks.
• Drive continuous improvement initiatives and optimize managed services processes, tools, and services.
• Apply systems thinking to identify underlying problems and opportunities for optimization.
• Craft clear, impactful messages that tell a holistic story to stakeholders.
• Validate outcomes with clients and act on feedback to refine service delivery.
• Direct teams through complex situations with composure and strategic problem-solving.
• Develop automation frameworks and solutions to enhance operational performance.
• Use project management to plan and execute deliverables.
• Build relationships with stakeholders to foster collaboration in service management initiatives.

Skills

English proficiency

Leadership

Systems thinking

Continuous improvement

AI & automation

Project management

Stakeholder engagement

Education

Bachelor's degree

Tools

Power BI

Power Automate

Microsoft 365

GitHub

Job description

Job Description:

The Opportunity

Join our Acceleration Center Manila and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Transition Tools and Reporting Senior Manager, you will lead the charge in managing and optimizing outsourced solutions within our Managed Services practice. Your role will involve streamlining operations, reducing costs, and enhancing efficiency for our clients by overseeing key processes and functions. You will be instrumental in transitioning and managing services, delivery teams, and performance, all while focusing on continuous improvement and optimization of tools and services.

As a Senior Manager, you will leverage your skills and professional network to deliver quality results. You will motivate and coach teams to tackle complex challenges, applying sound judgment to determine when to take action or elevate issues. Your ability to develop and sustain diverse and inclusive teams, coupled with your commitment to excellence, will contribute significantly to the success of our firm.

In this role at PwC Acceleration Center Manila, you will be at the forefront of driving strategic initiatives and fostering a culture of continuous improvement. Your work will involve crafting clear, impactful messages, applying systems thinking to identify opportunities, and validating outcomes with clients. This position offers a unique opportunity to grow as a strategic advisor and make a meaningful impact within our Managed Services practice.

Responsibilities

• Leading the transition and management of outsourced services to streamline operations and enhance client efficiency
• Managing delivery teams and overseeing program performance to mitigate delivery risks
• Driving continuous improvement initiatives and optimizing managed services processes, tools, and services
• Applying systems thinking to identify underlying problems and opportunities for process optimization
• Crafting and conveying clear, impactful messages that tell a holistic story to stakeholders
• Validating outcomes with clients and acting on feedback to refine service delivery
• Directing teams through complex situations, demonstrating composure and strategic problem-solving
• Developing automation frameworks and solutions to enhance operational performance and efficiency
• Utilizing project management skills to plan and execute deliverables effectively
• Building relationships with stakeholders to foster collaboration and engagement in service management initiatives

What You Must Have

• At least a Bachelor's degree
• At least 10 to 15 years of experience
• Oral and written proficiency in English required
• Act as a Subject Matter Advisor, providing leadership, guidance, best practices, and training across Managed Services delivery, with a focus on AI, automation, reporting, onboarding, transition activities, and user adoption.
• Leverage deep expertise in AI and digital tools, including AI agents/models, Copilot, Claude, Power BI, Power Automate, Microsoft 365, GitHub, and other automation technologies to drive innovation, efficiency, and service excellence.
• Lead quality and continuous improvement initiatives across diverse technology landscapes (ERP, custom applications, infrastructure, cloud, testing, and data analytics), applying technical project management, architecture and design principles, Lean/Six Sigma methodologies, AI-led automation, and transition/network connectivity solutions.

What Sets You Apart

• Leveraging influence and skills to drive strategic advising
• Innovating processes for operational performance management
• Applying systems thinking to identify opportunities and challenges
• Directing teams through complexity with composure and clarity
• Developing automation solutions for business transformation
• Utilizing analytical thinking for process optimization
• Excelling in stakeholder engagement and relationship building
• Demonstrates a proven ability to lead large-scale Managed Services Transition programs that improve delivery performance and client satisfaction.
• Demonstrates strong partnership and influencing skills by driving process improvements, quality compliance, risk management, and adoption of industry best practices across diverse stakeholder groups.
• Demonstrates expertise in talent development, data-driven performance management, and continuous improvement, leveraging KPIs, analytics, and innovative technology solutions to deliver measurable business impact.