Transition Onboarding and Enablement Associate (AC Manila)

PwC; Manila; On-site; PHP 600,000 - 850,000; Full time

Job summary

PwC Acceleration Center Manila seeks an Associate to support transitioned managed services delivery, optimize processes, and drive efficiency across client engagements. You will work with delivery teams, leverage automation tools, and apply industry standards to deliver value.

You will engage in continuous improvement, build client connections, and grow your technical knowledge of PwC services and technology resources within a dynamic, global team.

Qualifications

• Bachelor’s degree required.
• 1–3 years of experience.
• Oral and written proficiency in English.
• Deep expertise in Managed Services delivery, including tech PM, architecture/design, and transition support.
• Strong hands-on experience with AI, Microsoft 365, and Copilot.
• Broad knowledge of regulatory and compliance standards (HIPAA, GDPR, SOC 2, etc.).

Responsibilities

• Support client engagements by contributing to managed services projects.
• Assist in transitioning and managing service delivery teams to optimize performance.
• Participate in development and implementation of process improvements.
• Engage in project management tasks to streamline operations and reduce costs.
• Collaborate with team members to enhance service delivery and client satisfaction.
• Utilize automation tools and frameworks to improve efficiency.
• Conduct process performance analysis to identify improvement areas.
• Collect and analyze data to inform insights and recommendations.
• Apply technical standards to uphold conduct and independence requirements.
• Build commercial awareness and understanding of business operations.

Skills

English proficiency

Managed Services knowledge

AI, M365 & Copilot

Regulatory & compliance awareness

Education

Bachelor's degree

Job description

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Associate

Job Description & Summary

The Opportunity

Join our Acceleration Center Manila and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Transition Onboarding and Enablement Associate, you will play a pivotal role in supporting clients by streamlining operations, reducing costs, and enhancing efficiency through managed services. Within our Managed Services practice, you will focus on transitioning and managing services, overseeing delivery teams, and optimizing processes and tools to deliver exceptional services to clients. As an Associate, you will be driven by curiosity and adaptability, contributing to client engagements and projects while developing your skills and knowledge to deliver quality work. You will learn to build meaningful client connections, manage and inspire others, and grow your personal brand by deepening your technical knowledge of firm services and technology resources.

In this role at PwC Acceleration Center Manila, you will engage in continuous improvement and optimization of managed services processes. You will be expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. By navigating complex situations, you will enhance your personal growth and technical skills, opening doors to more opportunities within the firm. Embrace the challenges and use them as opportunities to grow and contribute to the success of our clients and the firm.

Responsibilities

• Supporting client engagement by contributing to managed services projects and initiatives
• Assisting in the transition and management of service delivery teams to optimize performance
• Participating in the development and implementation of process improvement strategies
• Engaging in project management tasks to streamline operations and reduce costs for clients
• Collaborating with team members to enhance service delivery and client satisfaction
• Utilizing automation tools and frameworks to improve operational efficiency
• Conducting process performance analysis to identify areas for improvement
• Gathering and analyzing data to inform insights and recommendations for service optimization
• Applying technical standards and guidelines to uphold professional conduct and independence requirements
• Building commercial awareness and understanding of business operations to drive value for clients

What You Must Have

• At least a Bachelor’s degree
• At least 1 to 3 years of experience
• Oral and written proficiency in English required
• Deep expertise in Managed Services delivery, including technical project management, architecture/design, and transition support such as remote connectivity and networking solutions.
• Strong hands‑on experience with AI, Microsoft 365, and Copilot, with the ability to advise on best practices and quality implementation across diverse technologies.
• Broad knowledge of regulatory and compliance standards, including HIPAA, HL7/FHIR, GDPR, HITRUST, GxP, SOC/SOC 2, FDA 21 CFR Part 11, and SOX.

What Sets You Apart

• Excelling in automation framework design and development
• Demonstrating skills in business process automation (BPA)
• Engaging in continuous process improvement initiatives
• Utilizing operational performance management (OPM) strategies
• Applying project management techniques for timely delivery
• Developing workflow automation solutions
• Participating in service level management activities

Travel Requirements

Not Specified