Transition Onboarding and Enablement Associate (AC Manila)

PwC Acceleration Center Manila; Taguig; On-site; PHP 922,509 - 1,537,515; Full time

Job summary

PwC Acceleration Center Manila is looking for a Transition Onboarding and Enablement Associate to streamline operations and enhance efficiency in managed services. You will work alongside global teams to address client challenges and develop your skills.

Your responsibilities include supporting client engagement, managing delivery teams, and improving service processes. Candidates should have a Bachelor's degree and 1–3 years of experience, along with expertise in project management and automation frameworks.

Qualifications

• At least 1 to 3 years of experience in managed services.
• Oral and written proficiency in English is required.
• Deep expertise in technical project management and transition support.

Responsibilities

• Support client engagement in managed services projects.
• Assist in managing service delivery teams to optimize performance.
• Engage in project management tasks to streamline operations.

Skills

Managed Services delivery

Technical project management

Automation framework design

AI and Microsoft 365 expertise

Business process automation

Data analysis

Commercial awareness

Education

Bachelor's degree

Tools

Microsoft 365

Automation tools

Job description

The Opportunity

Join our Acceleration Center Manila and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Transition Onboarding and Enablement Associate, you will play a pivotal role in supporting clients by streamlining operations, reducing costs, and enhancing efficiency through managed services. Within our Managed Services practice, you will focus on transitioning and managing services, overseeing delivery teams, and optimizing processes and tools to deliver exceptional services to clients. As an Associate, you will be driven by curiosity and adaptability, contributing to client engagements and projects while developing your skills and knowledge to deliver quality work. You will learn to build meaningful client connections, manage and inspire others, and grow your personal brand by deepening your technical knowledge of firm services and technology resources.

In this role at PwC Acceleration Center Manila, you will engage in continuous improvement and optimization of managed services processes. You will be expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. By navigating complex situations, you will enhance your personal growth and technical skills, opening doors to more opportunities within the firm. Embrace the challenges and use them as opportunities to grow and contribute to the success of our clients and the firm.

Responsibilities

• Supporting client engagement by contributing to managed services projects and initiatives
• Assisting in the transition and management of service delivery teams to optimize performance
• Participating in the development and implementation of process improvement strategies
• Engaging in project management tasks to streamline operations and reduce costs for clients
• Collaborating with team members to enhance service delivery and client satisfaction
• Utilizing automation tools and frameworks to improve operational efficiency
• Conducting process performance analysis to identify areas for improvement
• Gathering and analyzing data to inform insights and recommendations for service optimization
• Applying technical standards and guidelines to uphold professional conduct and independence requirements
• Building commercial awareness and understanding of business operations to drive value for clients

What You Must Have

• At least a Bachelor's degree
• At least 1 to 3 years of experience
• Oral and written proficiency in English required
• Deep expertise in Managed Services delivery, including technical project management, architecture/design, and transition support such as remote connectivity and networking solutions.
• Strong hands‑on experience with AI, Microsoft 365, and Copilot, with the ability to advise on best practices and quality implementation across diverse technologies.
• Broad knowledge of regulatory and compliance standards, including HIPAA, HL7/FHIR, GDPR, HITRUST, GxP, SOC/SOC 2, FDA 21 CFR Part 11, and SOX.

What Sets You Apart

• Excelling in automation framework design and development
• Demonstrating skills in business process automation (BPA)
• Engaging in continuous process improvement initiatives
• Utilizing operational performance management (OPM) strategies
• Applying project management techniques for timely delivery
• Developing workflow automation solutions
• Participating in service level management activities