Transition & Automation Delivery Manager

PwC; Manila; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

PwC Acceler­ration Center Manila seeks a Transition Tools & Reporting Manager to lead outsourced services, oversee delivery teams, and optimize managed services through automation and continuous improvement. You will mentor staff, plan strategically, and manage client relationships to deliver exceptional advisory services.

The role sits in PwC's Advisory practice, focusing on transitioning and running services, with accountability for project success and performance standards, while fostering

Qualifications

• Bachelor’s degree required.
• 7–11 years of experience required.
• Oral and written proficiency in English required.

Responsibilities

• Lead the transition and management of outsourced services to streamline client operations.
• Oversee delivery teams to optimize performance and manage delivery risks.
• Implement continuous improvement strategies to enhance managed services processes and tools.
• Utilize project management skills to plan, budget, and execute client service engagements.
• Analyze system components to identify interactions and improve service delivery.
• Develop automation frameworks and solutions to improve business process efficiency and reduce costs.
• Mentor team members to leverage strengths and meet client expectations.
• Engage in strategic planning to identify opportunities for business transformation.
• Manage stakeholder relationships to address conflicts and ensure service excellence.
• Embrace technology and innovation to enhance service delivery and client satisfaction.

Skills

Project management

Leadership

Stakeholder management

Process optimization

Automation

Mentoring

Strategic planning

Education

Bachelor’s degree

Job description

PwC Acceler­ration Center Manila seeks a Transition Tools & Reporting Manager to lead outsourced services, oversee delivery teams, and optimize managed services through automation and continuous improvement. You will mentor staff, plan strategically, and manage client relationships to deliver exceptional advisory services.

The role sits in PwC's Advisory practice, focusing on transitioning and running services, with accountability for project success and performance standards, while fostering