Transition Tools & Reporting Manager (AC Manila)

PwC; Manila; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

PwC Acceler­ration Center Manila seeks a Transition Tools & Reporting Manager to lead outsourced services, oversee delivery teams, and optimize managed services through automation and continuous improvement. You will mentor staff, plan strategically, and manage client relationships to deliver exceptional advisory services.

The role sits in PwC's Advisory practice, focusing on transitioning and running services, with accountability for project success and performance standards, while fostering

Qualifications

• Bachelor’s degree required.
• 7–11 years of experience required.
• Oral and written proficiency in English required.

Responsibilities

• Lead the transition and management of outsourced services to streamline client operations.
• Oversee delivery teams to optimize performance and manage delivery risks.
• Implement continuous improvement strategies to enhance managed services processes and tools.
• Utilize project management skills to plan, budget, and execute client service engagements.
• Analyze system components to identify interactions and improve service delivery.
• Develop automation frameworks and solutions to improve business process efficiency and reduce costs.
• Mentor team members to leverage strengths and meet client expectations.
• Engage in strategic planning to identify opportunities for business transformation.
• Manage stakeholder relationships to address conflicts and ensure service excellence.
• Embrace technology and innovation to enhance service delivery and client satisfaction.

Skills

Project management

Leadership

Stakeholder management

Process optimization

Automation

Mentoring

Strategic planning

Education

Bachelor’s degree

Job description

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Manager

Job Description & Summary

The Opportunity

Join our Acceleration Center Manila and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Transition Tools & Reporting Manager, you will play a pivotal role in managing outsourced solutions and supporting clients across various functions. You will help organizations streamline operations, reduce costs, and enhance efficiency by overseeing key processes and functions on their behalf. Your expertise in project management, technology, and process optimization will be crucial in delivering exceptional services to clients. Within our Advisory practice, you will focus on transitioning and running services, managing delivery teams, programs, and performance, while continuously improving and optimizing managed services processes, tools, and services.

As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for project success and maintaining standards. Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members’ unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way.

Responsibilities

• Leading the transition and management of outsourced services to streamline client operations
• Overseeing delivery teams to optimize performance and manage delivery risks effectively
• Implementing continuous improvement strategies to enhance managed services processes and tools
• Utilizing project management skills to plan, budget, and execute client service engagements
• Analyzing system components to identify interactions and improve service delivery
• Developing automation solutions to improve business process efficiency and reduce costs
• Coaching team members to leverage their strengths and meet client expectations
• Engaging in strategic planning to identify opportunities for business transformation
• Managing stakeholder relationships to address conflicts and facilitate service excellence
• Embracing technology and innovation to enhance service delivery and client satisfaction

What You Must Have

• At least a Bachelor’s degree
• At least 7 to 11 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Embracing technology and innovation to enhance delivery
• Developing skills outside your comfort zone
• Analyzing and identifying system interactions
• Taking ownership of project planning and execution
• Mentoring others effectively
• Designing automation frameworks and solutions
• Managing operational performance and risk

Travel Requirements

Not Specified