Transition & Reporting Lead for Outsourced Services

PwC Acceleration Center Manila; Taguig; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

PwC Acceleration Center Manila is seeking a Transition Tools & Reporting Manager and Manager to lead outsourced service transitions and client accounts across our Advisory practice. You will shape delivery models, mentor staff, and drive performance while maintaining high standards of integrity and client service.

You will oversee multi-discipline teams, implement process improvements, and develop automation to streamline operations.

Qualifications

• Bachelor's degree is required.
• 7 to 11 years of experience.
• Fluency in spoken and written English.

Responsibilities

• Lead transition and management of outsourced services to streamline client operations.
• Oversee delivery teams to optimize performance and manage risks.
• Implement continuous improvement strategies for managed services processes and tools.
• Utilize project management to plan, budget, and execute engagements.
• Analyze system components to identify interactions and improve service delivery.
• Develop automation solutions to improve business process efficiency and reduce costs.
• Coach team members to leverage strengths and meet client expectations.
• Engage in strategic planning to identify opportunities for business transformation.
• Manage stakeholder relationships to address conflicts and drive service excellence.

Skills

Transition management

Stakeholder management

Process optimization

Project management

Automation

Job description

PwC Acceleration Center Manila is seeking a Transition Tools & Reporting Manager and Manager to lead outsourced service transitions and client accounts across our Advisory practice. You will shape delivery models, mentor staff, and drive performance while maintaining high standards of integrity and client service.

You will oversee multi-discipline teams, implement process improvements, and develop automation to streamline operations.